Mohammed Faisal Email & Phone Number

Melbourne, Victoria, Australia

• Trust and General accounts• Accounts payable and receivable• BAS• Budgets• End of month processing clients disbursements• Reporting figures and P&L• Cash flow management• Entering high volumes of invoices• EOFY preparations• Bank Reconciliations• Sales settlements• Daily receipting and banking• Office ordering and supplies

St. Kilda, Victoria, Australia

This position is held under 7 Eleven which entailed me providing customer service and other storeManagement duties in a store located in St. Kilda. Due to my outstanding customer service and management skills, our store received 100% customer satisfaction score in a survey conducted by 7 Eleven. As a result,our store becomes one of the best seller stores in Melbourne region. Specific responsibilities included:• Customer service operation• Store management to ensure smooth running of the store• Review customer complaints• Handle complex customer service issues• Co-ordinate the daily operation of the customer service team• Liaise with company management to implement and support growth strategies• Evaluate staff performances. Identify and address their training needs.• Monitor accuracy of the reports from database information.• Find out anomaly data if any.

Melbourne, Victoria, Australia

This is a self-employed position as I am one of the owner of this company. On behalf of mortgage lenders and borrowers, I am responsible for assembling and verifying all given documents required by Lending Banks to initialize loans. I have been successfully handled several difficult loans application where to make both parties happy. My customer service experience is one of the keys to success to get things done to move forward.Specific responsibilities included:• Work with various lenders to find the best deal for a homebuyer.• Originate loans to sell to lending institutions.• Act as an intermediary between a lender and a borrower who needs a mortgage loan.• Evaluate pay stubs, credit history, tax information and bank statements for financial status.• Work to ensure compliance with banking and finance laws in the jurisdiction of the consumer.• Verify the income of the borrower and collect their credit information.• Follow through with lender and client during the approval process.• Explain the legal aspects of the loan to the borrower as well as the payment terms and clauses to them.• Define repayment terms to the customer and educate them on default consequences.• Maintain strong liasion with Bengali Community, Indian community and other multiculturalcommunity for getting the customer for their any financial needs.• Liasion with various Real Estate agents for boost up sales volume.

Master Of Business Administration - Mba, Finance And Financial Management Services, Cgpa A

Advanced Diploma Of Mortgage Broking, Finance And Mortgage Broking

Certificate Iv, Finance And Mortgage Broking

Master'S Degree, Business, Management, Marketing, And Related Support Services

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Second Class

High School Certificate, Geology/Earth Science, General, A

High School/Secondary Diplomas And Certificates, A+

Real Estate Agent Certificate Iv Course, Real Estate