Power Platform Developer
CurrentArchitected and launched a ServiceNow chatbot to significantly improve ticket resolution times and customer support efficiency.Integrated OpenAI technology into a bespoke tool to enhance business process optimization.Designed and implemented plugins for seamless integration of external data sources, enhancing overall system functionality.Leveraging the capabilities of Azure OpenAI Model 4.0, created a client-centric solution by integrating Azure Runbooks, Azure Functions, and Power Apps.