Mohammed Faisal Shareef Email & Phone Number

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Risk & Brand Protection Team: CPE Operations Role:• Learning Programs: Preparing courses / Offerings using Learning Administration System by Conduent - Xerox, SABA and Deloitte's inbuilt LMS as per organizational needs, delivering classes in Live / Virtual and External modes and completing the procedure by awarding applicable learning & CPE credits to the CPA's of the firm• Ensure CPE and learning hour compliance are met by Deloitte professionals (including partners, principals, managing directors)• Responding to queries / issues related to CPE Credits and Deloitte Alumni's• Generating attendance rosters and reconcile the reports for session conducted via SABA Meeting, On24, Teams, Zoom Meeting and WebEx• Processing of daily volumes received and sending of status reports as per the defined process• Build relationships with stakeholders: Develop and maintain strong relationships with key stakeholders such as business leaders, subject matter experts, and internal teams• Project management: Plan and manage learning and development projects, closure, ensuring timely and quality delivery• Coordinate scheduling/logistics for multiple classes simultaneously and send program invites, track responses, calendar invites, enrollment reports and reminders• Maintain curriculum upload file and manage upcoming course discontinuations• Track missing documentation/list of participants for offerings and reach out with required missing information detailsRegistering learners to External vendor courses and sites like Oracle, SAP, Practicing Law Institute (PLI)• Performed Quality Audit (QA) checks on my colleagues' work in alignment with the training materials to ensure accuracy and policy compliance, and facilitated error rectification by the team.• Ticket Resolution - Managing registration links and enrollment for learners and make necessary changes based on queries and requirements

• I have handle customer issues and work with product heads to resolve customers.• Provided online demonstrations to educate customers on product features and online help resource.• I was also involved in onboarding customers, demo, and postproduction issues.• Worked on Zendesk databases to troubleshoot customer incidents and resolved the issues.• Work with company systems such as live support and diligently complete all assigned task.• Handled Inbound Customer chat conversations from various Website.• Researched, calmed and rapidly resolved client conflicts to prevent loss.

Integrated 5 Years Masters In Business Administration, Accounting And Finance, Hr

Activities and Societies: Volley ball, Cricket

High School Diploma, Ssc

Integrated Mba

High School

Intermediate (Cec)