1. Priorities the processing of compliants as per standards to ensure solving the tickets within defined targets sets.2. Ensure customer excellence in B2C complaint management.3. Escalate the tickets to L3 wherever applicable and re-validate the case once reassigned to ensure that the issue rectifed and solved before closing the case.4. Ensure to create adjustment dockets after getting the proper approval.Skills: Customer Support • Customer Service • Customer Relationship Management (CRM) •Time Management

Organize meeting Handle documentation Taking minutes of meetingsManaging company email

Translate Arabic news for the newspaper Sending newsletter Making daily and monthly reports

Android application developer:I worked at the Platform Empowerment Department at Al Jazeera Network from May until October 2017 and learned the following: Analyze, develop, test, and document applications.Development of new mobile applications as required by the Al Jazeera network.Developing improvements to existing solutions as per the requirements of the Al Jazeera network.Assist in assessing tasks, identifying potential obstacles, and suggesting an appropriate solution.- Follow up on instructions in developing mobile applications.Implementation of the Asset Tracking mobile application