As the managing director of ScentArts, my primary responsibilities encompass strategic planning, where I set the company's direction and long-term objectives. My leadership role involves providing vision, direction, and motivation to our employees, fostering a cohesive and productive work environment. Financial management is essential, as I oversee budgets, expenses, and overall financial performance. Business development is crucial for identifying growth opportunities, forging partnerships, and exploring new markets. Operations management ensures the efficient functioning of daily activities and optimal resource allocation. Brand management involves maintaining and enhancing our company's brand image and reputation in the market. Cultivating strong client relationships is key, as I build and nurture connections with key clients and stakeholders. Encouraging innovation and creativity within our organization is vital for staying competitive. Talent management involves recruiting, developing, and retaining top talent to drive the company forward. Lastly, ensuring compliance with legal and regulatory requirements, as well as upholding good corporate governance practices, is fundamental to the success and sustainability of our organization.● Directed end-to-end business operations for leading global brands, such as Patek Philippe, Kerzner Intl, Land Rover, Hilton Global, IHG, and Marriot Intl etc.● Designed and implemented business continuity plans for revenue growth.● Oversaw and delivered company-wide relocation project, enhancing customer satisfaction andminimising operating expenses by 50%.● Developed and deployed a viable 6-phase restructuring plan that registered $535K annual cost savings.

Coordinated with development and sales departments to understand modern products and features. Nurtured and fortified cordial relationships with executive customers and industry-related professionals. Engaged with numerous stakeholders, especially marketing, PR, and communication teams for brand development. Collected data and delivered reports to management regarding feedback.● Planned and rolled out hard-hitting social media campaigns in line with marketing strategies.● Enhanced brand reach by initiating and arranging various events.

Verified passports and other legal documents through proper examination. Established and promoted optimistic and progressive environment for customers. Managed forms and receipts of key clients related to account information. Provided active customer support, delivered responsive service, and won trust of customers.● Gained inclusive insights into all aspects of quality customer service.● Engaged with foreign embassies for timely completion of legal document verification.● Managed cash and bank-related transactions by maintaining 100% accuracy.● Encouraged and followed value-added services to customers that led to bolster revenue.