Mohammed Fathi Email and Phone Number

• Managing and overseeing daily operations and inventory of stock and fixed assets.• Managing two teams assigned for Quotation and order placing with vendors.• Monitor RFQs and assign to the respective team to issue the needed Quotations.• Handling purchasing process for POs with vendor and related matters.• Develop and implement new operational policies and procedures to enhance productivity and compliance with industry standards | Management and vendor reporting.• Collaborate with senior management to set strategic goals and objectives, and ensure alignment of operational activities with the overall business strategy.• Foster strong relationships with clients, vendors, and internal teams, to promote collaboration and sustainable growth.

• Full operations supervision through all departments Credit control, Procurements, Finance and Logistics along on order status at all stages till delivery (PO/Booking/Invoicing/Delivery).• Manage invoices issuance for customers as per received POs (Purchase orders)• Manage sales return requests as per customer requirements according to business needs.• Working closely with HR for new hires, conducting interviews provide training and coaching.• Plan operations strategy for sales operations to meet business requirements.• Managing team as main part and Monitor Inventory status on daily basisAchievements• Define SLA to ensure that Go-To-Market strategy is being implemented.• Reduce order processing cycle and avoid wasting time • Order submission increased 30% on daily basis due to new process and SLA which affected on Sales growth and Target achievement.

Starlink is a Multinational IT security distributer with 14 offices around the world and HQ based in Dubai. I was managing Administration and Operations in Egypt office across the region as followingOperations, Facility Management and Logistics: Supervising Office Operations, Facilities, Maintenance, Cleaning, Assets, Pantry, Invoices and Handling Office Logistics reporting to the head office in Dubai. Sales Operations: Managing the sales orders operations across Egypt region to make sure achieving the required target and engaging on daily basis with our partners and our sales team in Dubai regarding the sales orders status to be booked and invoiced.Human Resources: Managing the HR duties regarding the monthly payroll, HR Letters, Monthly attendance, Handling Social & Medical Insurance, Booking the tickets and Hotel reservations for travelers and Ensuring of all employees are sticking to the policy and procedures.Finance: Handling Egypt office financial requirements such as Pantry, Stationary, Utilities, Assets through the Petty cash, Handling credits, PDCs and amounts regarding our sales orders, Claims, Refunding process and Responsible for the safe.Marketing Operations:Handling the marketing operations for Egypt office and supporting the marketing team in the HQ in Dubai through preparing all the needed requirements for marketing events and operations by getting quotations about Hotel booking, Banners, Name tags, Cards, Providers and Giveaways.

ValleySoft is a regional Business and IT consulting firm serving clients around the Middle East. For over 9 years, ValleySoft has been working with global partners, like IBM and Software AG, in different industries to solve complex business and technical problems ranging from enterprise-class application development and maintenance to worldwide infrastructure management. I got the opportunity to get the experience to be responsible for revising the proposals (Spilling & Grammatical mistakes and Coordination) before sending to the customers, Working on RFP’s translation (Request for proposal) in Arabic and English way and going through some French RFPs , Preparing daily reports, Sending & Receiving business e-mails and assisting the Operations Manager ( COO )and the CEO in any task I have been assigned for.

Responsible for translating all the company’s documents from (English to Arabic , Arabic to English and French to English) ,Preparing the company’s required documents such as (The Hierarchy, Resumes for the staff , …etc. ) ,Revising the proposals (Spilling , Grammatical mistakes and Formatting) before sending to the customers, Being the contact person with any other company to ask about proposals such as (Yellow Pages for marketing campaigns on websites…etc.), Preparing daily reports, Sending & Receiving business e-mails and assisting the manager in any task I have been assigned for.

Receiving Calls from customers asking about their courses ( Date, Fees and Duration ...etc) or complaining about something and having the opportunity to handle the situation to reach the customer satisfaction then going through some administrative affairs such entering the data on the system, filling the inquiries, following up with the customer, sending, receiving business e-mails.