Mohammed Feroz Email and Phone Number
🔍 Overview: As an IT Operations Specialist, I specialize in managing and optimizing IT operations to ensure the smooth functioning of technology systems within organizations. I possess a strong understanding of IT processes, infrastructure management, and incident response. I excel in identifying areas for improvement and implementing strategies to enhance operational efficiency and service delivery.🎓 Education Qualification:Dual Masters:Master of Science in Technology and Management from Lindsey Wilson College (USA): I acquired knowledge in areas such as project management, strategic planning, organizational behavior, and technology integration.Master of Technology (M.Tech) in Information Technology from JNTU University (India): This program provided me with a comprehensive understanding of advanced concepts and practices in information technology.🏆 Certification Achievements:✔️ ITIL Foundation: This certification validates my understanding of IT service management best practices based on the ITIL framework.✔️ Microsoft Certified Solutions Expert - Cloud Platform and Infrastructure: ✔️ Microsoft Certified Solutions Associate - Windows Server: This certification validates my skills in managing and maintaining Windows Server infrastructure.✔️ Microsoft Certified Professional: This certification showcases my knowledge and skills in various Microsoft technologies and solutions. ✔️ Microsoft Certified Azure Fundamentals: This certification validates my foundational knowledge of cloud concepts and Microsoft Azure services.✔️ Microsoft Certified Azure Administrator: This certification recognizes my proficiency in implementing, managing, and monitoring Azure resources and services.💼 Expertise:My expertise spans multiple domains within the IT industry, including:✅ IT Operations: I have hands-on experience in managing and optimizing IT operations. I possess a deep understanding of IT processes, infrastructure management, and incident response. ✅ Development: I possess programming skills and have experience in software development. ✅ Networking: I have a strong background in network troubleshooting. I am skilled in maintaining network devices, ensuring seamless connectivity, and implementing robust security measures.✅ Business Banking: I have gained valuable experience in the business banking sector, understanding the unique technology needs and challenges faced by financial institutions. ✅ Healthcare: I have worked in healthcare IT, contributing to the implementation and management of technology solutions in healthcare settings.
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Senior It Operations SpecialistBanque Saudi FransiNew York, United States
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Information Technology Business AnalystSalderz Inc Jan 2023 - Present↘️Responsibilities:• Gathered and analyzed business requirements by working closely with stakeholders and translating them into technical specifications.• Supported project management by developing project plans, tracking milestones, and ensuring alignment between business and IT teams.• Conducted data analysis to provide insights and recommendations on business trends for informed decision-making.• Enhanced system functionality for increased efficiency through detailed analysis of user needs and software capabilities.• Maintained strong relationships with vendors and stakeholders, fostering a cooperative environment for project success.• Continuously researched emerging IT trends to stay current with industry developments and recommend innovative solutions for business challenges• Improved business processes by analyzing system requirements and implementing IT solutions.• Designed user-friendly training materials to facilitate the smooth adoption of new technologies across the organization.• Managed projects from inception through completion, consistently delivering on time and within budget constraints.• Led the implementation of Jira as a project management tool to streamline staffing operations and improve team collaboration.• Configured Jira to align with staffing workflows, creating customized project boards and issue types for effective task tracking.• Integrated Jira with Confluence to facilitate seamless documentation and knowledge sharing, enabling the team to access project documentation and updates in real-time. -
Senior It Operations SpecialistBanque Saudi Fransi Jan 2020 - Dec 2022SaRole :↔️Senior IT Operations Specialist ↘️Responsibilities:▪️Follow daily operations aspect to ensure the smooth running of the business day.▪️Monitoring and running the daily jobs/batches of online availability related to bankworks▪️Reporting the job/application failures to the owner, to take necessary action in resolving the errors.▪️Monitoring all the ATM’s network, and communicating with the vendor in case of communication failure in the network.▪️Maintaining Hourly report of all the ATM’s approved transactions/rejections.▪️Maintaining Log sheet of visitors attending data center,checking cooling temperature every hour.▪️Bankworks daily jobs processing/generating embossing files/statement generations.▪️Monitoring and running the backups - Daily, Weekly and monthly▪️Monitoring the banking Applications and critical alerts are reported to the owner of application support.▪️Maintaining the daily operations checklist and keeping all the records of the jobs completed information and sending to Ops manager on daily basis EOD.
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Senior Information Technology SpecialistKing Saud Medical City Feb 2016 - Jan 2020Role :↔️Senior IT Specialist ↘️Responsibilities:• Responsible for Assigning, maintaining the Cases received from the User, like number of issues received and closed in time.• Follow up with users to ensure issue has been resolved.• Provide technical assistance and support for incoming queries and issues related to computer systems.• Strong knowledge of support desk software and ticket tracking systems.• Proficient with network hardware such as hubs, routers, servers and cabling.• Install, configure and maintain software applications.• Diagnose and repair internet service. LAN networks, wireless and email failures.• Install and maintain anti-virus, firewall and security.• Knowledge on Active Directory.• Knowledge in Printer Sharing.• Knowledge in Changing the Windows language.• Set up and maintain online conference system.• Proficient Knowledge in Configuring and troubleshooting Microsoft outlook.• Proficient Knowledge in the printers and scanner’s like Installation and as well as Troubleshooting part.• Responsible for Maintaining the Quality report of all the User’s. -
Relationship OfficerAbu Dhabi Islamic Bank Jun 2015 - Nov 2015Abu Dhabi, Abu Dhabi, AeRole : Relationship OfficerResponsibilities:• Independently sourcing business loans(SME) from local market.• Field visit of the client business places to analyse risks in various financing proposals and preparing detailed visit reports to ensure swift and accurate credit approval.• Preparation of detailed credit application for getting the proposals sanctioned and disbursed.• Maintaining the relationships with existing and new customers and managing their portfolios.• Interacting with other departments such as credit, collections, operations, customer care and sharing information related with product.• Coordinating with customers, visiting them regularly to identify solutions to their queries for improving functionality and delivery service quality.• Ensured that preparing Daily sales report, expected business report and sending to Team leader by End of the Day.• Knowledge on Islamic banking products. -
Process AssociateGss Healthcare It Solutions Pvt Ltd Jul 2012 - Feb 2015UsRole: Process AssociateResponsibilities : • Calling to insurance company• Follow-up on claims• Enquire the claim status• Take corrective actions per follow-up notes• Check eligibility / plan benefit / claim status using the on-line web-portal• Take care of current work order assigned on a daily basis• Work on over 30 day’s work file• Work on over 365 days ageing report on a monthly basis• Post cash and write off the contractual adjustments accordingly while working on the accounts• Taking appropriate action on claims to guarantee resolution.• Communicate with the client through weekly calls/email for any global issue
Mohammed Feroz Education Details
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Lindsey Wilson CollegeComputer/Information Technology Administration And Management -
Balaji Institute Of Technology And Science.Computer Software Engineering
Frequently Asked Questions about Mohammed Feroz
What company does Mohammed Feroz work for?
Mohammed Feroz works for Banque Saudi Fransi
What is Mohammed Feroz's role at the current company?
Mohammed Feroz's current role is Senior IT Operations Specialist.
What schools did Mohammed Feroz attend?
Mohammed Feroz attended Lindsey Wilson College, Balaji Institute Of Technology And Science..
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