Mohammed Gabr Email and Phone Number

• Reviewing and managing the WMS server for a fleet of over 7000 Wyse devices; addressing and resolving SOC alert incidents.• Liaising with vendors such as Dell and Citrix, raising support cases as necessary; utilizing Citrix Director to troubleshoot virtual machines and monitor performance.• Administering SEP Manager for updating and upgrading SEP clients, as well as managing client groups; analyzing Fire-Eye scanning logs to identify downloaded files.• Providing support for VIP teams, Heads, and CEO meetings; using BMC Remedy software to monitor IT-related issues reported by users.• Ensuring all systems are up-to-date with patches and security fixes to optimize end-user efficiency; escalating issues to third-level support when necessary.• Implementing and supporting PCs, LAN/WAN, Microsoft desktop products, applications, and core banking applications, collaborating with users at the head office and branches to provide innovative solutions that ensure high availability, minimize downtime, and enhance customer service.