Mohammed Hafiz, Csm Email & Phone Number

Greater New York City Area

-Comprehensively planning large-scale projects for work streams such as hardware, systems, Software, And Digital books implementation. -Defining and documenting responsibilities, timelines, sequences, deliverables, and tasks for projects that support business needs.-Liaising with stakeholders, partners, and vendors, proactively anticipating and documenting.

- OS Support & Management: The IT Associate will provide support to end users, including through the Zendesk ticketing system, phone/video conference support, chat support, screen sharing, identity assumption, walk-up and offsite support;- Hardware Support & Management: Manage Apple MacOS, Chrome OS, and iOS device support, including but not limited to.

Greater New York City Area

• Provide hardware and software support for clients based on specific needs and issues
• Manage profiles, deploy and configure Mac desktop, portables, and mobile devices; and provide support for applications
• Set up tested and configured networks and printers.
• Installed motherboards, processors, RAM and graphics cards.
• Provide in-depth knowledge of productivity applications including Microsoft Word, PowerPoint, Excel, VMware Fusion and Parallels
• Maintain composure and client focus while troubleshooting and solving technical issues. Build and maintain client relationships in a fast paced environment

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues
• Ability to adhere to a schedule of customer appointments.
• Understand the challenges of being new technology and shows sensitivity to the customer’s level of technical proficiency.
• Provide Data migration services to get customers up and running with their purchases
• Educate customers on the use of consumer and professional applications based on their goals.

B.S Security Systems, Security Systems

Certified Associate In Project Management