Key Responsibilities: - Build and maintain strong working relationships with various levels of Banking Clients.- Assume ownership for pre and post-sales support issues initiated by customer and internal personnel.- Lead activities of internal groups to evaluate and implement procedural and systematic solutions that most effectively meet customer needs while adhering to Brink’s strategy and business objectives.- Understand customer processes and needs and is able to respond to a wide variety of special customer requests and inquiries.- Make independent decisions and commitments to customer on support issues on a real time basis.- Work with customer, sales, support and other resources to provide deliverable to enhance customer relationships and meet customer expectations.- Contribute to achieving specific account objectives consistent with company strategy.- Manage all support aspects of the customer relationship with ultimate responsibility for customer satisfaction.- Liaise among vendors, external and internal clients.- Support planning strategies and initiatives to enhance delivery of customer service.- Ensure to interpret business strategy and determine innovative solutions supporting strategy implementation.- Design and model solutions for customer innovation and experience along with similar initiatives variants.- Design, research, develop, analyze and suggest new marketing concepts as well as strategies.- Etc.

- Manage Local & International clients - Operations- International Service's SMS (Pakistan Route)- International SMS....

- IVR Services Development & Infrastructure.- Deploy Call Center Setup- Card Configuration- Development over Asterisk & Perl with Mysql- Server Administration (Linux)- Generate New Ideas.- Dealing with Clients.- Script Writing - Design Flow Chart & Mockup- Manage Team Members etc.

- Service Development- Service Analysis- Server Administration- Research & Development- Documentation & Design Service Flow- Manage Team- Project Lead