MUFG Securities London, UKGlobal Support Mar 2016 – May 2018 • Was responsible as backfill BAU support during the MiFID project, covering the Rates, Repo and Credit desks.• Day to day monitoring of key platforms and functions including Bloomberg execution platforms, MarketAxess, Tradeweb and Bloomberg TOMS and STP.• Worked with legal, compliance and vendors to implement CFTC 10 min rule upgrades for Interest Rate Swaps.• Business Continuity and Disaster recovery activities.• Charged with global name change project across all entities, markets, clients and venues.• Requirements gathering from front office stakeholders to develop D2C and D2D functionality.• Implemented additional ITIL procedures including incident and problem management, knowledge base and issue tracking.• Liaised with infrastructure on latency and migration to Linux as well as release management. • Analysis for Brexit and changes required to create a new EU entity, this involved multiple vendor applications, markets and over 200 trade flows.• Trade flow diagnostics, especially focusing on missing STP and incorrect pricing

Responsible, as part of a global team, with the day to day support and maintenance of MerrillFX application including business liaison and requirements gathering, as well as building key relationships with traders globally. This also involved training and advice on how to integrate MerrillFX into their daily activities.Advisor on third part vendor applications relevant to MerrillFX especially Reuters AVT, FxAll, Currenex and FXConnect. This includes client on boarding via these portals as well as over the FIX messaging protocol.Was involved in global release management for the team, this included all aspects from release documentation and authorisation. Ensuring correct handover from development to support teams. Training on new functionality for both business and support users and post release weekend testing. Additional weekend work including post release, power down and C&R testing as well as Sunday start-up health checksInvolved in training and mentoring new MLITs support team in India. Aspects which covered technical infrastructure, business functionality as well as issue prioritisation and frontline support techniques.Was responsible for the decommissioning of legacy applications a saving of $1M annually.

Daily running of GFX Support e-Trading Level 1, a complex array of applications in a very rapidly changing environment with 3 members in LDN and 3 in NYK.Responsible for training / mentoring new members.Liaised with support, development and test teams to improve team response and build relationships.Managing individual team member projects to improve system / monitoring functionality, including merger related activities with Bank One.Helped advise traders of ways in which the system can be utilised to better their performance. This included new rate feeds and changes in static data to protect against off-market trading.Helped with releases and testing of new version of e-trading applications, this also included assisting front office post-rollout.Managed to raise the team profile from one of the worst performing teams to the best in our group and broadened our scope.Key objective of this role was to realign infrastructure teams in NY to be application focused. Having identified issues, which affected latency in the FX application trade flow we managed to reduce average rate updates to clients from 900ms to 35ms. Significant improvements were seen by business and new benchmarks set.GFX High Availability Application Cluster Project. This was a major 12-month project to improve the existing infrastructure and introduce High Availability and automated failover to systems. Successfully migrated 7 applications, responsible for $6Billion of trades a day, without any interruption to business.

Was responsible for the administration, maintenance and support of the eGate and MQ Series architecture. This included trouble shooting issues and implementing solutions on multiple environments. Development, UAT and production. The eGate infrastructure was utilised by over 20 development and trading teams globally, each with their own specific architecture. Improved support alert and response times by developing appropriate tools for team members, mainly using shell scripts and CA Unicenter, as well as improving support operating procedures.First to develop a workable change management solution that would be accepted across all 3 locations. As I was the middleware teams release manager I was involved with various applications globally and had a good insight into producing this solution. This also required excellent interpersonal skills as different development managers had very varied timescales and priorities. Responsible for the Middleware team's business continuity testing on site in Glasgow, London and New York. Being an expert on the middleware architecture, I was required to supervise and further enhance BC procedures.

Successfully completed the build out of a new team of 6 members in London responsible for application support, client services and FIX on-boarding.Tasked with combining support functions for FX including monitoring, issue tracking, change management and support best practises across both banks in the merger.Mentoring for global team of 20 members in all aspects of FX business, Ecommerce and client services.

Assisted management in improving current support model, monitoring, response times and also developing relationships with front and back office. Was responsible for the day-to-day maintenance of the FX suite of applications, in excess of 8 applications initially in all environments from Production, UAT, Performance, etcWas key in identifying trader issues and liaising with AD teams to implement or resolve. This included some business and support analysis and recommendations on system improvements.

Employed to improve the Futures Front Office support team through proven incident and problem management techniques. Changed monitoring from a reactive to proactive methodology, meaning a major reduction in business affecting incidents Took charge of the Futures Back Office team to implement similar methodologies as well as assisting Utilities, Collateral and OTC Clearing.Successfully created a new MIS reporting stream that was taken up across asset classes for senior management.Worked on aligning teams with Audit and Regulatory requirements, again taken on by other asset classes and senior management.Restructured global teams to use follow-the-sun ideology and reduced budget requirements by 20% Improved vendor management with frequent calls to discuss outstanding issues and drive solutions.Created better integration between development, business and support teams.Improved UAT testing standards through rigorous change management policies and practices.

Responsible for the day to day support and maintenance of SCB FX and Rates Ecommerce applications. This included vendor products such as ION, RETAD, Siena, MRM, OLT and Harmony as well as client portals such as FxAll, Currenex, 350T, Bloomberg and RTFX.Successfully completed the build out and training of 4 new, follow the sun, ecommerce support teams of 14 members across Singapore, London, Dubai and New York.Involved in incident and problem management of issues affecting support and business users.Tasked with improving general support services for the bank including switching to a more proactive culture and the introduction of real time monitoring with ITRS.Revamped inter team communication and SLA/OLA documentation to align business, support and infrastructure teams and develop a common understanding of priority and urgency.Mentoring support teams and managers and improving global communication between teams.Approver for Emergency Changes in Financial Markets Solutions Delivery.Regular one to one meetings with directs and their teams to ensure a common understanding and level of support is maintained. This including discussions on training, career planning and objectives.Conducted several efficiency and cost reductions programs to stream line support teams and reduce obsolete charges to budget.

Employed to oversee the migration of Merrill Lynch's e-trading, from the old Reuters AVT FX system to the new in house MerrillFX application.This included detailed analysis of clients and their trading activities to decide on the migration steps which were then successfully implemented and migration completed as of Nov 2007.Responsible for ensuring a seamless as possible transition for all internal and external clients by ensuring they have the same permissions and spreads as in the old system. This included creation of suggested individual client tiers, which were subsequently approved by the business.Training both business and support users on the new functionality available after every releaseLiaising business requests to the technical teams for enhancements and bug fixes.

Application Development.Was contracted to design, develop and implement supportable applications for ACLs clients. This included the creation of a support team within ACL to help develop and, eventually, fully support the product.

Role required a VB technical advisor to calculate the cost and feasibility to redevelop the current systems, an amalgam of various Access databases and Excel macros, some significantly complex, and create a 3-tiered architecture using Sybase and Visual Basic. The solution covered various financial markets including Foreign Exchange, Equities, Bonds and Derivatives.

Prado Foreign ExchangePart of team which successfully migrated support / development for the banks FX applications from London to Glasgow. The Prado FX application was used in various global locations.Solely responsible for the development of feed to facilitate multi-billion dollar FX trades and positions transfer to Chase Manhattan systems during merger activities.