*Attending UAT*Testing the plugins & efficiency of it*Testing the services which my our company provide*Creating the merchants account over staging & productions environments depending on the integration type*Solving & investigating the merchant technical issues*Requesting CR if needed to improve business efficiency*Attending a meeting with the merchants in needed to solve issues & explain our products & services*Communicate with the bank for requesting any MID or investigating a card payment issue*Communicate with billers & business team & handling their requests*Handling team members inquiries & provide the required training if needed

*Reviewed and approved all contracts to clients prior to being submitted*Achieved client confidence and protected operations by keeping information confidential*Initiated timely response to emails & Tickets*Validate documents, such as contracts, delegation letter, CR & TAX ID

I was Responsible for managing a team of 22 members:-* Listening to their calls * Monitoring calls* Run performance weekly * Assist on floor during their shift * Handling escalations * Achieve the target monthly * Handle their requests ( business and personal ) * Coaching *Communicate with CMD & WFM *Handling transportation issues

*Responded to customer requests for products, services and company information*Offered advice and assistance to customers, paying attention to special needs or wants*Answered customer telephone calls promptly to avoid on-hold wait times*Compiled customer feedback and recommended service delivery improvements to management