Senior Operations Support Supervisor
Current
Oct 2024 - Present
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Mohammed Hamdy Email & Phone Number
FinTech | E-Commerce Integrations | Online Payments | BNPL | Operations | MPGS
at
EFG Holding
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
FinTech | E-Commerce Integrations | Online Payments | BNPL | Operations | MPGS
Location
Cairo, Egypt, Egypt
Who is Mohammed Hamdy? Overview
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Quick answer
Mohammed Hamdy is listed as FinTech | E-Commerce Integrations | Online Payments | BNPL | Operations | MPGS at EFG Holding, based in Cairo, Egypt, Egypt. AeroLeads shows a matched LinkedIn profile for Mohammed Hamdy.
Mohammed Hamdy previously worked as Senior Operations Support Supervisor at Efg Holding and E-commerce Integration & Operations Supervisor at Geidea. Mohammed Hamdy holds Bachelor, Faculty Of Tourism And Hotels from Helwan University Cairo.
Company email context
Email format at EFG Holding
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EFG Holding
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Profile bio
About Mohammed Hamdy
At EFG Holding, our team specializes in optimizing operations, leveraging my expertise in Jira Service Desk and Model-View-Presenter frameworks to enhance workflow efficiency. My role as Senior Operations Support Supervisor involves driving technical discussions that lead to innovative solutions and client satisfaction.With a foundation in Tourism and Hotels from Helwan University and a suite of technical certifications including API Testing and Flutter & Dart Development, I adeptly navigate the complexities of e-commerce integration. Our goal is to deliver secure and seamless experiences that align with the dynamic landscape of digital payments and e-commerce.
Current workplace
Mohammed Hamdy's current company
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9 roles
Mohammed Hamdy work experience
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E-Commerce Integration & Operations Supervisor
Jan 2023 - Oct 2024
Senior Payment Gateway Specialist
Nov 2021 - Jan 2023
Senior Technical Operation Specialist - Payment Gateway - Ecommerce
Sep 2021 - Nov 2021
Senior Business Operation - Payment Gateway - Ecommerce
*Attending UAT*Testing the plugins & efficiency of it*Testing the services which my our company provide*Creating the merchants account over staging & productions environments depending on the integration type*Solving & investigating the merchant technical issues*Requesting CR if needed to improve business efficiency*Attending a meeting with the merchants.
Sep 2020 - Sep 2021
Business Operation Executive - Payment Gateway - Ecommerce
Sep 2019 - Sep 2020
Corporate Activation Advisor
*Reviewed and approved all contracts to clients prior to being submitted*Achieved client confidence and protected operations by keeping information confidential*Initiated timely response to emails & Tickets*Validate documents, such as contracts, delegation letter, CR & TAX ID
Jul 2018 - Aug 2019
Peer Mentor (Act As Team Leader)
I was Responsible for managing a team of 22 members:-* Listening to their calls * Monitoring calls* Run performance weekly * Assist on floor during their shift * Handling escalations * Achieve the target monthly * Handle their requests ( business and personal ) * Coaching *Communicate with CMD & WFM *Handling transportation issues
May 2018 - Jul 2018
Customer Service Representative
*Responded to customer requests for products, services and company information*Offered advice and assistance to customers, paying attention to special needs or wants*Answered customer telephone calls promptly to avoid on-hold wait times*Compiled customer feedback and recommended service delivery improvements to management
Oct 2017 - May 2018
1 education record
Mohammed Hamdy education
FAQ
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What company does Mohammed Hamdy work for?
Mohammed Hamdy works for EFG Holding.
What is Mohammed Hamdy's role at EFG Holding?
Mohammed Hamdy is listed as FinTech | E-Commerce Integrations | Online Payments | BNPL | Operations | MPGS at EFG Holding.
Where is Mohammed Hamdy based?
Mohammed Hamdy is based in Cairo, Egypt, Egypt while working with EFG Holding.
What companies has Mohammed Hamdy worked for?
Mohammed Hamdy has worked for Efg Holding, Geidea, Opay Egypt, Fawry, and Telecom Egypt.
How can I contact Mohammed Hamdy?
You can use AeroLeads to view verified contact signals for Mohammed Hamdy at EFG Holding, including work email, phone, and LinkedIn data when available.
What schools did Mohammed Hamdy attend?
Mohammed Hamdy holds Bachelor, Faculty Of Tourism And Hotels from Helwan University Cairo.
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