Mohammed Hamza Email & Phone Number

مصر

• Lead the customer service team through supervision, training, and mentorship, handling recruitment, onboarding, and performance evaluations, ensuring the department runs efficiently and cohesively.• Oversee daily operations, ensuring smooth service delivery while also setting and implementing customer service policies, objectives, and strategies based on customer feedback and performance metrics.• Uphold strict adherence to bank regulations and policies within the department, actively address and resolve escalated customercomplaints, and implement measures to enhance service quality and minimize operational errors consistently.• Stay informed about new bank products and services, provide continuous training to the team, and collaborate closely with other departments to ensure coordinated efforts in enhancing the customer experience and addressing shared challenges.• Manage the department's budget and resources, drive continuous improvement initiatives based on industry best practices, and proactively identify and mitigate potential risks in customer service processes.

Egypt

Achieving all annual targets Attract new customers and keep old customer Selling and cross selling banking Products Find new ways to achieving targets and new customerOpening new customer accountsIssuing and retrieving certificates in Egyptian pounds and different currencies. Issuing all debit cards and credit cards Suggestions to the branch manager new ways to increase overall branch efficiency.

الدقهليه, Egypt

Processing customer deposits, withdrawals, and paymentsAccepting cash from customersSupporting the bank sales team by identifying customer needs and then promoting current offers to themReferring customers with financial problems to other colleagues for assistance Performing clerical and administrative dutiesFollowing bank procedures when performing transactionsControlling and monitoring the levels of cash in the teller drawer and following all check cashing and cash handling proceduresDealing tactfully and efficiently with demanding customers

Dubai

• Collected fares from passengers and made change or issued receipts as necessary.• Verified and processed all accounts payable documents • Monitored payments and expenditures• Reconciled vendors accounts• Negotiated payment terms with vendors/suppliers• Resolved invoice discrepancies• Processed credit memos• Managed vendor issues• Maintained updated vendor files• Maintained general ledger• Perform month end account analysis• Generated and distributed monthly financial reports• Communicated with vendors regularly• Monitored payment status of accounts• Assisted with month end closures• Participated in stock taking every month in the local section• Participated in stock taking every year in all branches• Compared actual stock with computer stocks • Found deviation

Egypt

 Prepared journal entries and recording accounting books  Prepared financial statements in accordance with Egyptian Accounting Standards  Prepared trial balance  Designed and prepared books and accounts wrap  Prepared payroll and payroll bank settlement

Master Of Business Administration - Mba

Faculty Of Commerce, Accounting, Very Good