Mohammed Hanane Email & Phone Number

Genève, Genève, Suisse

-Resolution of major incidents.-Automation of the patchings on Linux servers-Coordination, preparation and organisation of Linux, Aix and Windows patchings-Coordination ,preparation and organisation of the disaster recovery exercices-Migration of applications on Docker/Kubernetes infrastructure-Automation of Certificates renewals using Ansible-Coordination preparation and organisation of the remediations on the vulnearbilities-Set up of reports to follow-up the activity of the team and improve the response to the SLA Achievements:-Use of less resources for the patchings and DR ( from 12 to 5)-Reduction of the number of incidents each month ( from 2000 to 400)-Alignement with security standards regarding the vulnerabilities ( Migration smtp to smtps, log4shell and Apache mod_proxy vulnearbilities emergency remediation)Functional context: Wealth management, Regulatory compliance …Technical context: Windows (2008/2012/2016), Linux (red hat, solaris), nagios, Oracle Dbs, Sql servers, Apache, IIS, Websphere MQ Series, Websphere Application server, docker, kubernetes, Ansible, CFT , JIRA...

Genève, Suisse

-Resolution of production issues.-Deployment of changes of production and non-production servers.

Paris 08, Île-De-France, France

Orange Business Services is handling all the infrastructure and the managed services for LVMH Holding in a private cloud based on a hyperconvergence solution and virtualization:-Ensure the SLAs are achieved as defined in the contract-Manage the major incident resolution (Create the crisis conference, communication, coordinate the actions of the different teams…)-Organize the Change Advisory Board weekly meeting-Create the weekly and monthly reports for incidents and changes-Prepare the KPI for the monthly steering committee with relevant figures-Coordinate the actions of the teams in India, Egypt, France and Belgium for the resolution of incidents and the delivery of changes.-Ensure the follow up of major incidents and problemsAchievements:• Increase of the profitability of the mission • Significant decrease of the penalties as most of the SLAs are respected• Settlement of relevant KPIs on the production activity• Improvement of the team's reactivity and in the communications• Creation of major incidents communication procedures and drafts.• Automating the creation of the activity reports and the root cause analysis documents• Definition and settlement of new changes, incidents and problems processes• Settlement of a catalog of standard changes• Proposition, Negotiation and validation of a long-term vision of the change management• Team’s representative in the migration to ServiceNow• Alignment with the client’s expectationsFunctional context: Luxury, accountancy, financial Consolidation …Technical context: Nutanix, VMWare, Windows (2008/2012/2016), Linux (red hat, solaris), nagios, Windows (2008/2012), Oracle Dbs, Sql servers, Cloud servers, SVN, Wifi, Checkpoint FW, Control M.

La Defense

In Technical Services Management team in charge of all SGSS Paris infrastructures hosting more than 60 applications :- Incidents and requests and problems resolution - Continous improvement of the production activity- Deployment of changes on different types of technologies ( XLDeploy, Tomcat, Powershell, CA autosys…)- Participation in all the projects impacting the production applications- Training and support to level 1 in Bengalore IndiaAchievements :• Preparation and Coordination of Paris and Bengalore teams activities during disaster recovery exercices impacting more than 40 applications.• Preparation and Coordination of Paris and Bengalore teams major releases( impacting about 17 sensitive applications)• Automating manual tasks during the deliveries • Activity reports creation on service now• Migration from dollar universe to CA Autosys.• Creation of major incidents communication procedures and drafts.Functional context : asset management, fund administration, clearing , settelment, custody…Technical context : Linux ( red hat, solaris), nagios, Windows (2008/2012), Oracle Dbs, Sql servers, Cloud, ESX, Metrocluster, CFT, connect express, XLDeploy, Dollar Universe, CA Autosys, Github, Jenkins, Nexus, Informatica, Business Objects, Reuters, Kondor, Summit, GP3, TradeSTP, MQSeries, Weblogic, Websphere, Tomcat…

MarketMap solution provides flexible, cost-effective access to high quality, global market data including real-time price information, news and analysis from more than 160 global exchanges and OTC data sources.-Technical Support for MarketMap Software components (Maintenance, Monitoring, Production issue resolution and reporting, Cooperation with developpment and data management teams)-Implementation and maintnance of new and existing data feed connections.-Communication and cooperation with international customers and data providers.

Stream Clearvision is a real-time middle-office trade matching, allocation and acceptance system for listed and cleared OTC derivatives. Fully integrated with front-office, exchange and back-office systems, Stream Clearvision matches orders with executed trades in real time and sends clearing instructions to clearinghouses, including automatic give-ins and give-outs.

Hts France - Swd Payment | Hsbc France

Implementation of the new SEPA standards on the Eclair payment applicationResolution of production incidents

Itec/Prd/Sup/Ctt - La Défense

*Level 2 support on the sales's applications*Support representative on the different projects.*Deployment of the new versions*Reporting on the cases*Training the users*Support Documentation