With a Bachelor of Commerce from Nehru Arts and Science College and a solid grasp of project management, I'm currently driving customer success as a Program Associate at Amazon. Previously, I honed my skills in escalation resolution and account management, ensuring client satisfaction in a dynamic environment. My expertise in capturing the voice of the customer informs my approach, enabling me to address complex challenges and contribute to our team's objectives. At Amazon, my ability to navigate and resolve customer issues underscores my commitment to service excellence and operational efficiency.