- Responsible for fraud monitoring and risk management.- Cancelling on hold transactions from merchant and as acquires on Credit Cards.- Responsible for Anti-money laundry through checking all types of transfer (Swift and Telex) by OFAC and UN Blacklist.Preparing daily fraud monitoring reports.- Responsible for trainning tasks (employees from related department and from other departments).- Creating announcement regarding fraud prevention by providing tips map to all the concerned departments.- Responsible for all corpoarte online banking requests (Approvals) on amending the authority and transfers limits and the over rides.- AML individuals checking by the (OFAC list, UN list and World Check).- Responsible for updating the Central Bank of Kuwait with Regulatory Fraud Report that contains all the fraud cases recieved through the months includes all the details like Fraud type and Fraud Channel and the amounts and Regions where the compromised details has accured.

Call center agent for 6 months and then i was nominated by the authorization and fraud monitoring supervisor to join the team in September 2017.

Handling customer complaints and resolving issues that employees are not authorised to handle on their ownDealing with schedule changes, employee call-ins, and other staffing issuesFilling in for absent employees as needed to ensure smooth operation of the businessActing as a role model for all employees by continuously exhibiting a high level of service and attention to detail in all tasksDelegating tasks to employeesKeeping day-to-day activities organisedRecruiting and interviewing new hiresLeading training classes or providing one-on-one training to employeesSupervising employees and providing additional training and coaching as needed to ensure everyone is performing their job properlyResolving disputes between employeesAddressing employee problems on the job to ensure everyone is thriving in the workplace and satisfied with their job and work environmentMotivating employees to perform wellMaintaining a safe and clean work environmentTraining employees in proper safety procedures and providing training updates as neededOrganising promotions and spearheading marketing efforts by setting up displays and educating customers and employees on promotions or specialsManaging projects as assigned and organising teams to assist in these efforts

Monitoring staff attendance and reflect on payroll, responsible for administrate training for the employees.Responsible for all employees annual leave plan and ensure accurate and complete recruitment and selection guidelines and procedures.Process final offer and finalises the recruitment.

Worked for Vodafone summer program - worked in Egypt region and UK region.Agent at the inbound team receiving customer calls inquiring about products and solving technical problems.