● Managed hospitality software including Opera, Wishnet, Micros, Webprol'lfic, WebpayTrax Backoffice accounting & HR system, Saflok, and Telephone Exchange. ● Provided technical support for staff and guests, resolving software issues and setting up equipment. ● Supported the integration of smart technologies like door lock systems and check-in kiosks to enhance guest convenience and operational efficiency. ● Conducted training sessions for hotel staff on IT systems to improve customer service and streamline hotel processes. ● Monitored daily IT checklist items such as server backups, network status, and asset management. ● Collaborated with IT vendors to address technical issues and procure necessary equipment. ● Took responsibility of repairing or replacing defective IT assets to ensure smooth operations

● Provided technical support for point-of-sale systems, inventory management software, and retail-specific applications. ● Troubleshot hardware and software issues in retail stores to minimize downtime. ● Set up and maintained network infrastructure supporting retail operations, including Wi-Fi connectivity and security systems. ● Trained retail staff on effective technology usage to enhance customer service and operational efficiency. ● Implemented data security measures to protect customer information and transaction data. ● Monitored and maintained retail IT systems for optimal performance during peak business hours. ● Supported e-commerce platforms and online sales channels to drive digital retail growth

● Provided technical support for construction-specific software and hardware.● Troubleshot network issues on construction sites. ● Managing IT infrastructure for construction projects, including setting up temporary offices and connectivity at construction sites ● Ensuring the security of construction project data and implementing backup solutions to prevent data loss.● Conducted training sessions for construction staff on effective IT system utilization to enhance workflow and project outcomes.● Providing on-site and remote IT support

● Designed and implemented computer systems for clients. based on their requirements. ● Provided technical support for hardware and software.● Troubleshot network and system issues.● Installed and configured computer systems and networks. for clients. ● Collaborated with sales teams.● Conducting system upgrades and maintenance to ensure optimal performance. ● Documenting system configurations and procedures for future reference and troubleshooting

● Maintaining the university's network systems, including servers, routers, and switches to ensure smooth operations. ● Managing user accounts, permissions, and access rights to various university systems and applications.● Installing, configuring, and updating software and hardware across the campus to meet the university's needs● Monitoring system performance and security to prevent issues and ensure data protection● Providing technical support to faculty, staff, and students for IT-related problems and inquiries● Managed Anti-Virus and security setups for servers and clients● Monitored services and logs regularly, taking corrective actions when needed● Maintained all computer-related equipment during your tenure