• System Infrastructure (Microsoft Platform):• Administering, deploying Microsoft services (Active Directory, DNS, GPO, WSUS, ...etc), System performance andavailability enhancement.• Backup and restore processes, following-up, and High Availability solution.• Networking Infrastructure:• Administering and troubleshooting of Cisco routers & switches, and WAN connection (SSL VPN, SDWAN, VLANs, 4G lines backup) • WAN optimization implementing and administration.• Security (Network –Data):• Administering network security over Firewall, Fortigate, Enterprise Endpoint, Kaspersky Server• Assigning, deploying, monitoring network and system performance, user policies and activities.• Monitoring, securing and troubleshooting Network and Data Center and Infrastructure issues.• Working on monitoring the surveillance camera recording device and solving IP camera problems.

• Installing and configuring computer hardware operating systems, applications, and other ITequipment ,Monitoring and maintaining computer systems and networks• Troubleshooting system and network problems and diagnosing and solvinghardware / software faults.• Troubleshoot and resolve basic network and server access problems for end-users.• Troubleshoot and resolveissues with WAN, VLAN, firewall,Follow up on the problemsof connecting employees with the data center with the VPN service provider.• Deploying and Administering Microsoft Infrastructure Services Including:- Active Directory Domain Services and Group Policy Management.- File Server Resource Manager and Print Services.- DNS, DHCP,,WSUS.

Responding to queries via chat, email, or phoneManage Active Directory: Create Domain& Additional Domain, Manage Users And Computer, Group Policy And DNSFile Server: Create Folders, Set Permission And SecurityManage Sophos Firewall: Create Rule, Create Network ,Create Routing, Create RED Device And Configuration, web Filter, Backup And Restore ConfigurationSystem (ERP) Echain PharmaciesProviding technical assistance for questions and problemsRemotely accessing hardware or software to make changes and fix problems

Providing technical assistance for questions and problemsResolving problems with networks and other computer systemsDiagnosing system errors and other issuesRunning reports to analyze common complaints and problemsInstalling or changing software to fix issuesTroubleshoot Network Issue Switch’sTroubleshoot Call center Mobiles Issue