Business Process Management Analyst
CurrentWorking as consultant for National Bank of Fujairah - representing C5i- Conducted comprehensive requirement gathering and analysis to optimize customer onboarding workflows while collecting critical information necessary for Central Bank reporting. Also Improved efficiency of onboarding by streamlining processes and reducing onboarding time by 20%.- Created detailed business requirement documents in alignment with Central Bank standards.- Managed cross-functional stakeholders from various departments to ensure compliance with reporting regulations. Achieved 100% adherence to Central Bank requirements.- Collaborated with development teams to address critical production issues promptly. Implemented permanent fixes to prevent recurrence.- Drove the bank's digital transformation through the development and maintenance of IT solutions using Appian. Collaborated with cross-functional teams to identify technical requirements and translated those into efficient Appian BPM workflows, resulting in accelerated process automation and streamlined operations.- Made significant contributions to the Loan Sanctioning application, enhancing data integrity, synchronicity across platforms, and overall efficiency. This led to a 20% reduction in loan processing time and a 15% decrease in error rates.- Collaborated on the implementation of the credit platform, aiding in improved risk management, exposure analysis, and SLA compliance, resulting in a 30% decrease in credit risk and a 15% increase in SLA adherence.- Identified potential issues and risks in workflow designs, leading to 45% reduction in post-implementation defects. This has helped the team create more resilient and reliable systems.Revamped data mapping during application migration and integration, ensuring data accuracy and completeness. Verified data from backend DB servers for each user action, minimising data inconsistencies by 95%.
