Corporate Travel ManagementBusiness Development - Sales & MarketingCustomer ServiceBest deals for corporate travelers

Responsible for managing operational responsibilities of Hyderabad Branch office. Responsible for implementing and maintaining SLA compliance as per corporate clients.Continuous monitoring of Staff Management and Team developmentPromoting the preferred partner Airlines as per the company’s policyContracting with the vendors for Cabs, Travel Insurance, Hotel Accommodations in order to negotiate with the vendors to get competitive deals and value for money. Educating the team… Show more Responsible for managing operational responsibilities of Hyderabad Branch office. Responsible for implementing and maintaining SLA compliance as per corporate clients.Continuous monitoring of Staff Management and Team developmentPromoting the preferred partner Airlines as per the company’s policyContracting with the vendors for Cabs, Travel Insurance, Hotel Accommodations in order to negotiate with the vendors to get competitive deals and value for money. Educating the team on new developments and implementation of new technologies.Managing BTA credit card accounts.Corporate deal negotiations for the partner clients.Excellent knowledge on Visa’s for various countries including the transit visas.Excellent knowledge on Ticketing/Airline Routings/Round the World Tickets/Fare Constructions/Hotel Reservations worldwide.Good knowledge of MS.Excel/MS.Word/Ms.Powerpoint/MS.Outlook/Search EngineExcellent knowledge of Amadeus CRSCoordinating with off shore countries and getting the tickets issued from off shore locations for the corporate clients. (USA/UK/Germany/Australia/Singapore/UAE/Saudi Arabia)Reviews with Corporate clients on weekly/Monthly/Quarterly basis to enhance customer satisfaction and resolving complaints on top priority.Supporting the Accounts and sales department as and when required.Motivating team to adhere and implement office protocols.Maintain good relationship with all departments/team members/service providers/customers.Co-ordination with the Airlines offices on regular basis.Looking after the day to day operations. Handled the corporate clients Dr.Reddys Laboratories, Mahindra Satyam Computers, Intelligroup Asia, SKS Microfinance, HCL Technologies, GMR group.Implementing Quality controls reservations.Regular update and review of product knowledge for self-assessment. Show less

Joined the company in the year 2003 as a Travel Counselor- International and promoted to Asst Operation Manager, heading the Cyber Tower branch with a team of 15 executives across level, in coordination with the main city Branch.Worked in Main office, interacting with the clients on daily basis, courtesy calls to the clients, Advising best fares & routings to the clients. Updating the clients about the new updates in the Travel Industry.Co-ordination with the Airlines offices on… Show more Joined the company in the year 2003 as a Travel Counselor- International and promoted to Asst Operation Manager, heading the Cyber Tower branch with a team of 15 executives across level, in coordination with the main city Branch.Worked in Main office, interacting with the clients on daily basis, courtesy calls to the clients, Advising best fares & routings to the clients. Updating the clients about the new updates in the Travel Industry.Co-ordination with the Airlines offices on regular basis.Looking after the day to day operations. Worked with Implants (HSBC/CSC/GMR GROUP/PATNI COMPUTERS/ICICI)To ensure that all valued customers receive the highest possible satisfaction of service.Monitor quality control reservations.Maintaining a regular update of Client Profile.Co-ordination with suppliers for individual and group fares to retain highest profit margins.Regular update and review of product knowledge for self-assessment.Promote incentive carriers. Show less