- Steering the entire IT Infrastructure and Support Engineering for Head office and 2 branches (Lubumbashi & UAE) with 100+ Users | managing a team of 5 Highly Technical Professionals; led several successful IT projects.- Strategic IT Leadership, ensuring IT Operations as per Global Standards; Budgeting; Vendor Management, SLA; AMCs; Service Desk support; manage IT End User Computing Requirements; enforce standard SOPs.- Developing and aligning the IT strategy to support organizational business plans; established the IT Governance function to direct, administer and control the IT assets of the organization. Implemented Odoo ERP.- IT Environment: Windows 2012 servers, DC, ADC, File server, Application server, Oracle Database | Windows 10 / 7, Mac OS12 client | Office 365 | ServiceNow Ticketing system | Sophos Firewall | Symantec Endpoint Protection Manager | Google workspace | MDM | IP CCTV Server / NVR | ZKT ACCESS control | GPS Vehicle tracking | IP telephony Grandstrem GXP1625 | ESSL Attendance tracking system.- Ensuring optimization of all Security Systems like Access control, IP Cameras, network hardware and equipment and effectiveness of security solutions viz. firewalls, DLP, anti-virus solutions and intrusion detection systems.

G4S, UAE - Oct 2019 to July 2020 | G4S, Qatar - June 2013 to June 2019- Strategic IT infrastructure Management and IT Operations Support to Head office and 7 branches (Qatar) with 300+ Users; RAMCO ERP implementation, Salesforce CRM implementation and management.- IT Environment: Windows 2012 servers, DC, ADC, File server, Application server, SQL Server Database; Windows 7 / Windows 8 client | Office 365 | G4S Global Ticketing system | Jira Ticketing system | SonicWALL Firewall | Kaspersky Endpoint Security | Google workspace | IP CCTV Server / NVR | Huawei IP telephony.- Vendor management, procurement of IT assets and manage all AMC’S; recruitment and training of staff.- Implementation of Security Guarding Management ERP Solution: Ramco ERP and CRM: Salesforce- Maintained a Microsoft Project Gantt Chart for project management; preparation and review of all projects (non-technical/technical) documentation including the Project Initiation Document (PID) and Stage Plans.

- IT infrastructure and operations support to Head office and 2 branches (Qatar) with 50+ users.- IT Environment: Windows 2012 servers, DC, ADC, File server, Application server, SQL Server Database | Windows 7 Client | ERP: mycom, Microsoft Dynamics Ax (implemented) | SonicWALL Firewall | etc.- IP CCTV Server / NVR Administration | IP telephony Avaya | Attendance control system | Firewall & VPN setup.- Vendor Management, procurement of IT assets; Server Disaster Recovery Planning & implementation-Installation and maintenance of POS machines viz. Handheld Barcode Scanner, Barcode Printer, PDA, Pole Displays, Thermal Printers & Weighing Scales.

- Managed IT Infrastructure for Head office & branches. Core Operations team member handling ERP Applications, High end Servers, running Oracle 10g Database with Oracle Forms Developer in Corporate Office and in Retail section.- Network and System Administration, maintained Application Server i.e., Focus, Tally. - Implementation of Retail ERP - Oracle Agile plus; managing Active Directory service & RAID technologies.

- Installation and upgrade of Operating Systems like Windows N.T 4.0, Windows 2000 server family, windows 2003 server family. Configuration of DHCP Server, DNS & Active Directory Services. - Maintained Wireless Networks and Antivirus Server; backup of data using backup tools and devices.