•Addressing client inquiries and issues promptly, often coordinating with technical support or product teams to resolve problems.•Developing strong, trust-based relationships with clients to foster loyalty and advocacy.•Verified customer identities, financial activities, and transaction histories to detect and prevent potential fraud and money laundering activities.•Prepared detailed reports and presentations for senior management on KYC findings and compliance… Show more •Addressing client inquiries and issues promptly, often coordinating with technical support or product teams to resolve problems.•Developing strong, trust-based relationships with clients to foster loyalty and advocacy.•Verified customer identities, financial activities, and transaction histories to detect and prevent potential fraud and money laundering activities.•Prepared detailed reports and presentations for senior management on KYC findings and compliance metrics.•Developing and implementing strategies to mitigate identified risks. This involves creating action plans to reduce the impact or likelihood of risks, including preventive measures and contingency plans.•Creating and maintaining custom reports and dashboards to provide insights and support decision-making.•Managing Salesforce-related projects, including timeline, scope, and resource allocation.•Coordinating with vendors, consultants, and other external partners as needed.•Ensuring proper access controls and data security.•SaaS : Ensuring high availability and minimal downtime of the service. This includes maintaining robust infrastructure, implementing failover strategies, and providing clear service level agreements (SLAs). Show less

•Reviewing records, accounts, or statements to identify any differences or inconsistencies.•Preparing and presenting reports on the reconciliation process and its outcomes to relevant stakeholders.•Conducted thorough background checks and verified customer identities to ensure compliance with regulatory requirements.•Analyzed and validated customer-provided documents such as identification, proof of address, and business records to ensure accuracy and authenticity.•Monitored… Show more •Reviewing records, accounts, or statements to identify any differences or inconsistencies.•Preparing and presenting reports on the reconciliation process and its outcomes to relevant stakeholders.•Conducted thorough background checks and verified customer identities to ensure compliance with regulatory requirements.•Analyzed and validated customer-provided documents such as identification, proof of address, and business records to ensure accuracy and authenticity.•Monitored accounts for suspicious activity and ensured adherence to anti-money laundering (AML) and counter-terrorism financing (CTF) regulations.•Stayed updated on regulatory changes and implemented procedures to ensure compliance with KYC and AML regulations.•Collaborated with internal teams such as legal, compliance, and risk management to address compliance issues and mitigate risks effectively. Show less