Mohammed Irphan Email & Phone Number

Bachelor of Arts from Mysore University Having 15 years of experience into International Business Process Outsourcing with extensive experience in the General Insurance Industry covering Claims processing, Fraud Management, Back office operations, underwriting, co-ordination, Client Relationship Management and online processing of credit card. I am looking for leadership opportunities in a reputable organization to expand my learning, knowledge and skills, while making a significant contribution towards the success of the organization. An accomplished professional career with the consistent success of 15 years in BPO industry. Currently working as Senior Claims Analyst – with WNS Global Services Pvt. Ltd. (Aviva). Working as an offshore coordinator and successfully maintaining business relationship with clients to achieve service norms by resolving their service related critical issues. Handling process updates and training of new joiners. Trained 5 new batches with windscreen process. Certified Accredited Product Adviser for Personal and Commercial Insurance from the Insurance Institute of Ireland, Dublin. Awarded with Celebrating Outperformance Award for the year 2019 & 2020 at WNS. Awarded with shining star award for the year of 2012 & 2013. Continuously getting rewarded for the year of 2015, 2016 & 2017 as well. Excellent team player, problem solver and a quick learner of new processes. Having excellent Analytical skills, communication skills and relationship building skills with team. Flexible and versatile to adapt to any new environment and work on any project. Sykes Enterprises India Pvt. Ltd.

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  Senior Associate

  Wns Global Services

  Oct 2010 - Present

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  Mysore University

  Sociology