With over eight years of experience in the banking industry, I am passionate about delivering excellent customer service, enhancing operational efficiency, and ensuring compliance with regulatory standards. As a Corporate Onboarding Case Manager at HSBC, I manage the client onboarding experience, expectations, and communications post-sale, applying my expertise in accounting and finance. I also spearhead solutions to transform social and regulatory procedures within the onboarding process, impacting business outcomes. I am motivated by HSBC's mission to connect customers to opportunities, enable businesses to thrive, and contribute to sustainable growth. I value diversity, inclusion, and collaboration, and I bring a global perspective and a customer-centric approach to my work.In my current role, I exercise honed analytical skills, emphasizing problem-solving and critical thinking in handling complex leverage cases necessitating FCC escalation. I use customer relationship management and process quality improvement skills to optimize the onboarding process, ensuring a smooth and seamless experience for the clients. I also leverage my previous experience as a Secondee Recoveries Manager and a Collections Advisor, where I administered a team of Collections Advisors, provided clear call coaching, and executed new procedures to improve operational efficiency, whilst assuring exceptional outcomes for customers. I am always eager to learn new skills, take on new challenges, and collaborate with diverse stakeholders to achieve shared goals.