Mohammed Issa Email & Phone Number

Stockholm, Stockholm County, Sweden

As a Customer Solutions Manager (CSM), I am working with one of the largest Tech enterprises in the world, to enable their multi-year journey to and on the cloud to be a successful one.As a CSM, I am a strategic resource within the account team, acting as a trusted advisor for my customer, and advocating on their behalf within AWS. I focus on my customer's.

Stockholm, Stockholm County, Sweden

• Role performed in acting capacity in parallel with the Cloud Ops manager role
• Coordinate delivery between SmartResidential team in Assa Abloy and customers/partners
• Manage progress, risks, dependencies and issues with teams and stakeholders
• Collaborate with Product Managers, feature teams, and 24/7 Live Ops teams to plan and deliver access services through AWS and IoT ecosystem of smart locks and doors
• Facilitate team ceremonies (planning, standups, retrospectives, reporting etc)
• Enable a collaborative and transparent working environment

Stockholm, Sweden

• Data-driven operations manager for Assa Abloy cloud-based SaaS access control & access brokering/delegation products.Responsibilities:
• Manage of the overall planning and execution of activities needed to ensure operational excellence and delivering excellent customer experience for Assa Abloy cloud-based SaaS access solutions
• Coordinate (while continuously improving) the following activities across engineering teams: secure & reliable SW delivery and deployment to production, incident management and response, disaster recovery, customer.
• Facilitate cross-team ceremonies focused on operations (reporting, post-mortems, release retrospectives)
• Drive cross-team collaboration and organization development in IT operations, CI/CD and cloud infrastructure areas through participation in operations management, continuous delivery and CloudOps forums
• Manage technical backlog and roadmap around Infrastructure and DevOps tooling

Stockholm, Sweden

• A highly-visible stage 8 role with the following responsibilities:
• Leading a multi-disciplinary global team with 9 engineers focused on building automated CI&CD pipelines and enabling various organizations to practice CD
• Driving DevOps transformation in a large product development center for Ericsson
• Leading technical & organizational discussions focused on DevOps-related improvements
• Providing technical roadmap & backlog for my team
• Performing hands-on tasks from team backlog occasionally

Stockholm, Sweden

• Responsibilities:
• Led cross-functional development teams from design through delivery in an agile and DevOps working culture
• Test coordination
• Product launch coordination
• Support delivery activities for large-scale customer deployments
• Product and domain experience: IMS-based enterprise communications technologies (Ericsson Mobile Unified Communication, SIP trunking and the Ericsson-Cisco UC Mobility solution)

Stockholm, Sweden

• Responsibilities:
• end to end product delivery (requirements analysis and negotiation | technical pre-studies | support & coordinate design, test and release activities)
• strategic domain expertise in charging: IMS Charging Trigger Functions (CTF), offline and online charging methods, and interfaces towards charging BSS systems: Charging Data Function (CDF) and Online Charging System.
• technical roadmap strategy & definition
• writing technical specifications and documentation
• code reviewProduct domains: IMS & Multimedia Telephony | Charging

Japan

• A short-term assignment in Ericsson's regional office in Tokyo - responsibilities:
• Guiding two Japanese telecom operators through the operational and educational aspects for the deployment of a new revenue management solution for their packet core networks
• Delivered customer training in a classroom environment and on-the-jobDomain and product experience: BSS | Packet-Core Networks & Mobile Internet

Stockholm, Sweden

• Responsibilities:
• Technical training around the globe & course development (post-sales activity in the professional services organization)
• Solution and software integration/development - IPTV portals, billing & mediation SW, mobile telephony services
• Technical evangelism and developer advocacy promoting the Ericsson Service Development Studio (IMS Application Development SDK)Technologies used: Java | Javascript & HTML | Oracle DB & MySQLDomain & product experience:
• BSS (File&Event Mediation/Online Mediation/Ericsson Rating Engine/Charging System/Multi Activation)
• Packet-Core Networks (deep packet inspection, service aware charging & policy control)

Msc In Internetworking, It

Bsc, Computer Science