Mohammed Issa Email & Phone Number

Stockholm, Stockholm County, Sweden

As a Customer Solutions Manager (CSM), I am working with one of the largest Tech enterprises in the world, to enable their multi-year journey to and on the cloud to be a successful one.As a CSM, I am a strategic resource within the account team, acting as a trusted advisor for my customer, and advocating on their behalf within AWS. I focus on my customer's long-term business outcomes, aligning AWS resources to their targeted solutions.Focus Areas: Cloud Technologies / Large-scale migrations / Cloud Transformation / People & Change acceleration / FinOps / Platform Engineering / AI/ML / Developer Experience

Stockholm, Stockholm County, Sweden

Role performed in acting capacity in parallel with the Cloud Ops manager role• Coordinate delivery between SmartResidential team in Assa Abloy and customers/partners• Manage progress, risks, dependencies and issues with teams and stakeholders• Collaborate with Product Managers, feature teams, and 24/7 Live Ops teams to plan and deliver access services through AWS and IoT ecosystem of smart locks and doors• Facilitate team ceremonies (planning, standups, retrospectives, reporting etc)• Enable a collaborative and transparent working environment• Lead and grow a team of 6

Stockholm, Sweden

Data-driven operations manager for Assa Abloy cloud-based SaaS access control & access brokering/delegation products.Responsibilities:• Manage of the overall planning and execution of activities needed to ensure operational excellence and delivering excellent customer experience for Assa Abloy cloud-based SaaS access solutions • Coordinate (while continuously improving) the following activities across engineering teams: secure & reliable SW delivery and deployment to production, incident management and response, disaster recovery, customer support & training, cloud monitoring and cloud cost optimization • Facilitate cross-team ceremonies focused on operations (reporting, post-mortems, release retrospectives)• Drive cross-team collaboration and organization development in IT operations, CI/CD and cloud infrastructure areas through participation in operations management, continuous delivery and CloudOps forums• Manage technical backlog and roadmap around Infrastructure and DevOps tooling• Lead technical discussions for topics revolving around Infrastructure and DevOps tooling• SysOps technical activities• DevSecOps enablementTechnology stack used by my team: AWS | REST | Python (Boto3) | Jenkins | postgresql | Sumo Logic | graphite & grafana | graylog | TerraformAchievements: • Implemented Slack across teams to improve collaboration and visibility, increasing productivity by 20% & enhancing net promoter score across several teams• Improved Level-3 support process by cutting resolution time by 30% • Improved incident management work by enhancing MTTA through improved monitoring and cutting repeat incidents to zero through chatOps, blameless post-mortems & regular follow-up• Reduced my organization’s yearly AWS costs by ~$60K by leading various cost engineering activities

Stockholm, Sweden

A highly-visible stage 8 role with the following responsibilities:• Leading a multi-disciplinary global team with 9 engineers focused on building automated CI&CD pipelines and enabling various organizations to practice CD • Driving DevOps transformation in a large product development center for Ericsson• Leading technical & organizational discussions focused on DevOps-related improvements• Providing technical roadmap & backlog for my team• Performing hands-on tasks from team backlog occasionally• Advocating and promoting CI/CD practices at all levels in Ericsson• Advocating for testing, security and development best practices across my team and other engineering teams in Ericsson• Empowering team members through coaching & support• Working closely with all relevant stakeholders to ensure a great developer & customer experience• DevOps metrics rollout Technologies used: Jenkins & Groovy (JobDSL) | postgresql | dashing & grafana | docker

Stockholm, Sweden

Responsibilities: • Led cross-functional development teams from design through delivery in an agile and DevOps working culture• Test coordination • Product launch coordination • Support delivery activities for large-scale customer deployments• Product and domain experience: IMS-based enterprise communications technologies (Ericsson Mobile Unified Communication, SIP trunking and the Ericsson-Cisco UC Mobility solution)• Supporting pre-sales activities providing high level technical support and guidance to our potential customers, and collaborating with regional account teams to develop and recommend appropriate customer solution offerings.Product and domain experience: IMS-based enterprise communications technologies (Ericsson Mobile Unified Communication, SIP trunking and the Ericsson-Cisco UC Mobility solution)Achievements: • Delivered critical functionality, which increased customer base • Improved test coordination between teams leading to 40% less bugs reported in production • Reduced silos & friction between development and ops organizations, as measured by increased release cadence and customer satisfaction, by introducting DevOps practices

Stockholm, Sweden

Responsibilities:• end to end product delivery (requirements analysis and negotiation | technical pre-studies | support & coordinate design, test and release activities)• strategic domain expertise in charging: IMS Charging Trigger Functions (CTF), offline and online charging methods, and interfaces towards charging BSS systems: Charging Data Function (CDF) and Online Charging System (OCS)• technical roadmap strategy & definition • writing technical specifications and documentation• code reviewProduct domains: IMS & Multimedia Telephony | Charging

Japan

A short-term assignment in Ericsson's regional office in Tokyo - responsibilities:• Guiding two Japanese telecom operators through the operational and educational aspects for the deployment of a new revenue management solution for their packet core networks• Delivered customer training in a classroom environment and on-the-jobDomain and product experience: BSS | Packet-Core Networks & Mobile Internet

Stockholm, Sweden

Responsibilities:• Technical training around the globe & course development (post-sales activity in the professional services organization)• Solution and software integration/development - IPTV portals, billing & mediation SW, mobile telephony services• Technical evangelism and developer advocacy promoting the Ericsson Service Development Studio (IMS Application Development SDK)Technologies used: Java | Javascript & HTML | Oracle DB & MySQLDomain & product experience:• BSS (File&Event Mediation/Online Mediation/Ericsson Rating Engine/Charging System/Multi Activation)• Packet-Core Networks (deep packet inspection, service aware charging & policy control)• IP Multimedia Subsystem (IMS) • Content Delivery Networks (CDN)• Internet Payment eXchange (IPX), Ericsson Money Solutions• App development (Symbian & Java feature phones)• IPTV portalsAchievements: • Awarded Services Engineer of the Year twice for getting 100% customer satisfaction on all course/integration deliveries• Visited 22 customers in 17 countries

Msc In Internetworking, It

Bsc, Computer Science