Negotiated settlements with 1st and 3rd party clients on bodily injury claimsEnsured thorough investigation and resolution of claims while maintaining high standards of accuracy and complianceAnalyzed policy coverage and interpreted complex policy wording to provide clear guidance to customersKept a diary of each customer interaction and maintained a financial loss reserveParticipated in cross-functional teams to identify and address patterns in claims representation, enhancing overall operational effectivenessUsed analytic skills to interpret medical records and billing ledgers to support decision-makingExperience handling claims in multiple states

Conducted comprehensive investigations of auto claims, including damage assessment and documentationMaintained accurate and detailed records of vehicle conditions and repair estimatesSupported claims adjusters by analyzing the validity and accuracy of insurance claimsNegotiated pricing and labor times with external vendors to ensure cost-effective settlementsCollaborated with internal teams to optimize claim handling processes and improve service delivery

Evaluated and interpreted medical records and financial documentation related to automobile accidentsMaintained accurate records and managed administrative tasks associated with claims processingNegotiated settlements directly with customers, ensuring fair and equitable outcomesResolved disputes and grievances by providing effective solutions and maintaining positive customer relationships