Mohammed Jabbar Email and Phone Number

• Senior customer care executive. • A strong understanding customers issues and promptly resolve.• Handle 30+ plus customers call per day.• Defuse 15+ escalated calls per day and if necessary open task for appropriate department to resolve problem.• Monitor the keys to verify calls on hold and meet the less than two minute standard.• Suggesting a new tactic to persuade cancelling customers to stay with the company

• Customer care call centre.• Trouble shooting, identifying and resolving issues in retail domain which had been escalated over primary agents.• Aiding customers in regaining access to their accounts.• Gathering information from customer and discerning for further by customers.• Identifying bugs in the system and working with the concerned team in order to fix it.• SME support for new Hire's in accounts team.