Mohammed Javeed Uddin Email & Phone Number

Plano, TX, US

Hyderabad, Telangana, India

Hyderabad, Telangana, India

Hyderabad Area, India

Receives, logs and allocates a priority to all requests for changes that are totally impracticalTables all Request for Changes (RFCs) for a Change Advisory Board (CAB) meeting, issues an agenda and circulates all requests for changes to Change Advisory Board members in advance of meetings to allow prior considerationDecides which CAB members will come to.

Hyderabad Area, India

• Responsible for all NOC Operations, streamlining existing processes and metrics to match the industry standards.
• A single point of contact for the management for all NOC related reporting’s, metrics, health checks, driving improvements in day to day operations.
• Working closely with the all resolver groups / engineers, the role also contributes to the development and implementation of organizational strategies, policies and practices.
• Improve the operational systems, processes and policies in support of organization's mission -- Primarily driving Operations support
• Better management reporting, information flow, business process and organizational planning.
• Incident management, Escalation management, Customer communication and co-ordination across organization.

Hyderabad, India

• Worked with Unisys Global Services India as Incident and Escalation Manager supporting multiple clients like Quest Diagnostics, NEC 711, Microsoft and Enterprise help desk.
• Capture incident details, prioritize, assess impact on business and engage support teams for a quick resolution.
• Drive group chats and/or bridge calls to resolve incidents
• Monitor business alerts (HPOV, Outage Notifications etc.)
• Publish or revoke relevant business alerts
• Notify the management on the latest proceedings over an incident until resolution.

Hyderabad Area, India

• Worked as an off-shore Service Delivery Manager for “Incident Response Center Team” (IRC) handling bridge calls for outage issues related to servers, file transmissions, business specific tools and applications for GE.
• Initially worked as “Process Associate” supporting mainframes, blackberry, VPN, remote desktop and other business tools and applications.
• SPOC for Preparing and publishing various business Specific reports such as are “Employee’s Daily Time Schedule” and “Business Statistics report”.
• Worked as an “HR Catalyst”. Acting as a Medium between HR and respective team for better communication, Concern addressing and transparency.
• Attended multiple business trainings like “Essential Business Etiquette”, “Effective Time Management”, “Better Communication” & “Emerging Excellence” Etc.