Mohammed Jazeer B Email & Phone Number

As a Product Support Engineer at Plivo, I provide exceptional technical assistance and solutions to clients using Plivo's products and APIs, such as VOIP, SMS, Voice, SIP, and PHLO. I have over 5+ years of experience in delivering high-quality technical/product support, troubleshooting complex technical issues, and ensuring customer satisfaction. I have a Bachelor of Engineering in Computer Engineering from Francis Xavier Engineering College.I have worked directly with Tier 1 and Tier 2 clients over emails, and resolved call quality issues, call failures, DTMF issues, CLI issues, SMS delivery issues, API failures, and escalations regarding bugs, product feature requests, and outages. I have also debugged the client's code and fixed it to make it compatible with Plivo products and hosted them in Heroku/Mocky.io to design call flow and testing. I have skills in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and REST APIs, XML. I am skilled in product knowledge, communication, and problem-solving, and I have a strong commitment to delivering high-quality support.I am looking to leverage my expertise to contribute to a dynamic team and help drive product excellence and customer satisfaction. I am passionate about product support engineering, technical troubleshooting, and technical expertise. I have a proven ability to work effectively in fast-paced environments and collaborate cross-functionally to drive customer success. I am eager to learn new skills and technologies, and I am always open to feedback and improvement.

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  Francis Xavier Engineering College

  Computer Engineering