Mohammed Junaid Shareef Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

o Working as a Managed Service Solutions engineer to support multiple CISCO SDWAN and Traditional networko Managing multiple Cisco SDWAN networks with 500+ sites.o Implementing centralized and localized policies to match customer topologies with the Cisco SDWAN framework.o On-boarding, white-listing, and upgrading of CEDGE devices using templates for ISR and C8200 series routers.o Proactively monitoring the network infrastructure to ensure the service delivery meets customer requirements and Key Performance Indicators (KPIs).o Collaborating with relevant stakeholders like vendors, internal teams, and customers, to ensure service delivery.o Analyzing and troubleshooting issues related to IP technologies, routing protocols, Layer 2 technologies, and Meraki wireless networks and access points to ensure timely resolution as per SLAs.o Configuring and troubleshooting site-to-site VPNs, DMVPN, IPSEC connectivity, asymmetric routing, and failover.o Implementing changes and executing the service request on CPE devices as per the customer specifications.o Upgrading hardware and IOS software through CLI and vManage portal as per the requirements.

Hyderabad, Telangana, India

o Providing support across a variety of security products including UTM, XG firewallso Providing remote support for software and firmware upgrades on network deviceso Escalate cases that need help from the highest tier of support GES, by collecting all necessary logs, and followingguidelines of requirements for the escalation.o Handle inbound email tickets, trying to provide 1st-day resolution in most cases and keeping SLA in lineo Provide the customer with correct documentation related to their issues, keeping professional communication byemail and phone when calling is preferred rather than emailing.

Port Melbourne

o Remote Monitoring, incident Management and troubleshooting of connectivityo Customer negotiation and execution of change requesto Migrate the existing IPv4 network to new address scheme o Visiting customer site for service installation and deployment of NTUo Responding phone calls, Emails 3and DBYD quires on a daily basiso Notify and Follow-up E-mails for the operation and progress of serviceo Deployment and configuration of additional network switches in Data Centreo Implementing backups and manage changes on the networko Undertake Ad hoc process improvement initiativeso Implement Baseline configuration for Network Equipment based on Network Best Practices and standardsKey Achievements:Reduced overall cost and improved scalability of the network

Melbourne

Project: Dual-Stack campus network deploymentAs an Intern, I deployed the dual-stack campus network for Latrobe University. Core responsibilities include following o Design and configure IPv6 address scheme over the existing IPv4 network o DHCP Stateless configuration o IPv4 and IPv6 routing using OSPF on Virtual interfaceso Traffic filtration and Network serviceso Hosting a webpage which can be accessed through the external networko The network was implemented using Cisco 3560 SwitchesKey Achievements:Successfully deployed IPv6 implementation over the existing IPv4 infrastructure

Master Of Science - Ms, Information And Communication Technology (Ict)

Activities and Societies: IPv6 deployment using Dual Stack, Design and implementation of IPv4 Network. Cisco technology

Bachelor'S Degree, Computer Science

Activities and Societies: Cisco workshop, Project on Jamming Aware of Network traffic.

Diploma, Computer Engineering

Ssc, High School/Secondary Diplomas And Certificates