• Proficiently managed incidents and tickets within Salesforce, SAP, and Remedy Force sites, ensuring efficient tracking and resolution.• Led the process of updating incident notes and approvals, effectively progressing incidents to the next stage for resolution.• Conducted thorough verification of bank details through callback processes on the SAP site, contributing to enhanced data accuracy.• Demonstrated expertise in utilizing SAP for vendor verification, streamlining workflows and maintaining data integrity.• Contributed to the completion of the PCP form, playing a pivotal role in the master data management process.• Collaborated closely with the verification team to support master data management tasks, ensuring data quality and consistency.• Conducted training sessions for team members, fostering a culture of continuous learning and sharing of best practices.• Actively participated in team discussions to identify process improvement opportunities, implementing strategies that increased efficiency and accuracy.

gathering and follow up of requirements from clients, Data upload/Allocation/Respond to customer issues, Provide data reports to clients, validation of data and reports, onboarding of customers and giving them training of our software.

studied about Amazon FBA services