Mohammed Khadeer Email and Phone Number

Responsible for supervising day-to-day operational activities, ensuring that all processes are followed/executed and their respective deadlines are met. Guiding the team in fulfillment of goals in relation to Service level agreements. Providing assistance in the identification and resolving complex issues/problems raised by team members. Interacting with stack holders at the client end.

Preparing Digital media proposal based upon customers requirements. Preparing & Sharing the performance reports with clientsAnalyzing which platforms are performing and optimizing the campaigns accordinglyManaging the campaign briefs, media plans, and budget approvals. Optimizing the campaigns as per the media plan and deliver KPI’s per client’s requirement Working parallel to creative agency, performance team and start implementing the campaigns as designed and approved Looking closely on the budget spend, and maximize the revenue from the performing channel by optimizing suggestions Weekly/Daily reporting to the client on the campaigns

Worked as a Team Leader at Regalix India for Google Partner Program.

Worked as a Team Leader at Intelenet Global Service for Google Partner Program. Conducting daily team huddles and setting clear agenda with respect to the core metrics of the process and motivating the team to drive the same.  Auditing calls of respective campaign specialists and giving them constructive feedback to improve their efficiency levels on calls. Helping team members to meet their respective monthly targets upon conducting 1:1 sessions by identifying their core strength areas and leading them on the right trajectory to meet their individual goals and objectives as far as process is concerned.  Analyzing the historical performance of each rep’s individual accounts and giving appropriate feedback to improve the account performance and induce customers to increase their average renewal amount. Participating in call calibration sessions with the quality team and making sure that individual reps' call flow is in sync with call quality team guidelines.

Worked as an Account Manager In Genpact For Google Partner Program. Responsible for creating/managing/optimizing online marketing campaigns through paid search platform using AdWords. Prepare marketing performance reports using sheets and manage reports.

Infosys BPO, the business process outsourcing subsidiary of Infosys (NYSE: INFY), is an end-to-end outsourcing services provider. Infosys BPO addresses your business challenges and unlocks business value by applying proven process methodologies with integrated IT and business process outsourcing solutions. The company applies business excellence frameworks to significantly reduce costs, enhance effectiveness, and optimize business processes. The company focuses on integrated end-to-end outsourcing and delivery of result-oriented benefits to our clients through reduced costs, ongoing productivity improvements, and process reengineering.Our business solutions and leadership are recognized by several global forums. We are consistently ranked among the leading BPO companies in India by industry bodies such as Global Outsourcing 100 (The International Association of Outsourcing Professionals), FAO Today, and NelsonHall.Infosys BPO has not only pioneered ‘Business Value Realization’ (BVR), but has also emerged as a trusted and valued collaboration partner through consistent focus on improving process and end-business metrics. We continue to enable realization of business value, customer satisfaction, and co-creation to sustain long-term partnerships.

1 Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.2 Check to ensure that appropriate changes were made to resolve customers' problems.Contact customers in order to respond to inquiries or to notify them of claim investigation results and any planned adjustments.3 Refer unresolved customer grievances to designated departments for further investigation.