Mohammed Khalaf Email & Phone Number

-(UCCE,UCCX,IPT&VGW) system engineer at IST NETWORKS the biggest company in middle east in collaboration. -2 years of experience at Cisco VoIP &network, security.-1 year of experience at contact centre field.-Troubleshoot, diagnose, research to identify and resolve network and systems issues.- Troubleshoot WAN and LAN connectivity, switches, routers and network security.- To act as a first point of contact for all users that need technical support via phone or email.- Handle all the issues related to Microsoft related technologies: Windows server Domain Environment, Exchange server, TMG, SharePoint administration and file server.-Manage firewall and UTM devices like cisco ASA firewall and Firepower (Defense center), Palo Alto, TMG and other firewall vendors.- Administrative and configure IP Telephony system Cisco UCS BE6K VOIP infrastructure, Call manager CUCM, Contact Center, UCCX, Unity Voice Mail, presence&IM/Jabber and Cisco WebEx.- Schedule backup and automatic backups. -Manage Cisco Unified Wireless LAN Network.-Remote access solution supports like VPN and Terminal Services.- Remote monitoring and management of system alerts and notifications. Troubleshoot internet leased lines, PRI Circuits and voice gateways.- Detect and logging by exporting the log sheet of the network devices.-Categorize the problem,Analysis and Diagnosis the reason of the problem.- Resolution by adding the new configuration.-Review the configuration added and the impact of the problem on the other systems.

Listed skills include Microsoft Office, Customer Service, Microsoft Excel, Public Speaking, and 15 others.

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  Faculty Of Electronic Engineering, Menoufia University

  Telecommunications Engineering