Working on ITIL structure for BAUs and change management.Documenting all the changes in RMS change system and perform the changes and update them accordinglyProvide L3 network support to Hansen staff and customersManaging/configuring/troubleshooting firewalls including like Cisco ASA, Checkpoint and FortigateManaging/configuring/troubleshooting load balancers including A10 and cisco ACEManaging/configuring/troubleshooting WAN optimization Exinda deviceManaging/configuring/troubleshooting cisco switches and routers (3650,2900,2960, Nexus 3548)Monitoring/configuring SolarWinds tool and acting upon any incidents reportedManaging/configuring/troubleshooting Cisco Meraki WirelessCreating, managing, troubleshooting IPSEC VPNs between sites and customers on cisco ASA and checkpointConfiguring BGP, GRE tunnels across sites, ISP as and when requiredFailing over BGP when required between routers for seamless traffic flow on the site.Configuring, managing and troubleshooting Zscaler Proxy.Providing 24hr On Call support on roster basis.

Configuring, maintaining and troubleshooting Network devices like Cisco,Arista Routers and SwitchesConfiguring Dynamic Routing on layer 3 switches and routers connecting distinct company‘s OfficesImplementing VLANS and propagating VLAN configuration using VLAN Trunking ProtocolsConfiguring Switch Virtual interfaces (SVIs) on the Multilayer switches to enable routing between multiple VLANSInstalling, upgrading, monitoring and managing checkpoint firewall R77.30Managing DNS on infobloxAdhere to the ITIL process through Remedy Force and Jira ticketing systemConfigure WAN optimization on Riverbed.Configure and monitor network devices on PRTG monitoring system.Implementing IPsec VPN between checkpoint firewalls using star topologyConfiguring kiwicattools to back up running config on network devices like routers, switches, Ironport proxy, F5 Load balancers, and riverbedConfiguring and managing load test and productions F5 load balancers so that the network load is equally distributed amongst the webservers nodesDetail understanding of network design and working with different teams to make sure infrastructure from different environments (production, Pre-prod, LT, and QA) are positioned appropriately regarding Vlan, subnet, firewall and load balancerProviding LAN, WAN, WLAN and VPN support to all the users in company.Configuring and managing 3560 POE VOIP switches, handling VOIP Phones and AVAYA Recorder systemManaging, configuring and upgrading Cisco Ironport web Proxies

Manage Firewall (Fortigate)Providing support for setting up intranet email accounts through Microsoft outlookConfiguring and managing user account and group policy settingsProvide technical support to telephone and email requests from users for all PC hardware, software and associated peripheralsSetting up projectors with speakers and screens for school functions, classes or meetingsContribute to ensuring that all the school computers and laptops systems and softwares are kept up to dateResponsible for providing Remote Support and On-site Support to school staff and studentsConfiguring Routing protocols like EIGRP/OSPF and Redistributing routes between different routing protocolsConfiguring AAA login authentication using protocols Radius/Tacas+ on routersInstall and configure network printing, directory structures, user access, security, software, and file servicesImplementing Packet filtering on Cisco routers using Access Control ListConfigure auto QOS to support IP PhonesTeam Player of configuring WLC and wireless access points for wireless network project of a schoolResponsible for configuring network devices like Cisco Routers, Switches and to resolve ongoing configuration issuesManaging and troubleshooting network (LAN, WAN and VPN) workstations and server problemConduct technical research on network upgrades and components to determine feasibility, cost, time required, and compatibility with current systemImplementing Multiple Spanning Tree and HSRP on Cisco switchesResponsible for documenting Network diagrams and Configuration for future references and troubleshootingResponsible for managing the Group policy and providing desktop supportInstalling and configuring windows server 2003/2008, AD administration, Microsoft Exchange 2003/2007

Visiting various residences across Melbourne to sell the product of Optus.Acquiring new customer base for our client, Optus.Converting high quality non Optus customers to Optus customers.Assisting existing Optus customers with their queries.Team building.

Configuring Cisco Routers (800, 2500, 2800)Configuring Cisco switches (2900, 3500)Configuring and implementing Remote Access Solutions: VPN and IPSecCreating and maintaining Visio documentationTroubleshooting and diagnosing hardware and software problems, including desktop, laptop, switches and routerDeploying updates, service packs and hot fixes using Windows updates and Group PoliciesProviding computer support for existing computers including:Repair and upgrade to existing computerVirus, Spyware and Adware removal

Provide Desktop Support services for the KPOComputer virus and security specialist. Configure Desktop and laptop computers running Microsoft Windows XPDemonstrate good working knowledge of Active Directory, editing the Windows System Registry and virus cleaning techniquesPrepare user manual and/or online support documentation for the end users with the help of technical teamCommunicate effectively to the IT Manager, Head of OperationsManage the company's network service. Good working knowledge of Active DirectoryAbility to manage multiple tasks and priorities so as to meet deadlinesSupport the company’s hardware. Fix and repair computers, laptops, printers and scannersRespond to inquiries made by phone, email, chat and voice over IP systems.Optimize the performance of the computersStandardize all computers with same versions of softwareCreate inventory database with serial numbers and hardware description for all computers