• Responsible for event idea development with the team, planning, coordination, promotion, invitation, content management, event facilitation, and post event reporting etc.• Develop and manage events in order to create and maintain various opportunities to engage with our key stakeholders and partners in the community. Events include: executive luncheons, networking forums, student events, and site visits etc.• Support development, production, and distribution of company publications, be involved in both editorial and design of publications.• Serve as the administrator to handle daily operations and management of most of our social media and online community platforms. Tasks includes content development, editing and polishing, timely posting, response management, regular data analysis and reporting etc...• Provide community feedback to the management and stakeholders.• Plan and execute community initiatives and programs.• Participate in social events, corporate events and workshops.• Ensure event contact list is up to date at all times, including participants, partners, and speakers.• Support creative projects such as videography and photography projects with ideas, and input.

• Perform user acceptance testing on regular basis to ensure everything is functioning properly.• Troubleshooting technical errors reported by the field.• Partner up with Home Office to outline issues and determine the root cause to better assist the field.• Create test cases.• Coordinate with IT to troubleshoot and escalate system issues.

• Assisting with new-hire training classes through facilitating training and providing post-training support.• Providing resources for learning when warranted.• Monitoring performance, and developing areas of improvement needed.• Assist the technology department with projects that help enhance business tools by troubleshooting them. the functionality of systems from the front-end customer-facing to the back-end internal processing.• Motivating my team.• Assisting the team and helping improve their performance to make sure KPIs are achieved.• Providing briefings and refreshment sessions.

• Providing training for new batches.• Providing training sessions for current agents.• Helping with the training curriculum.

• Monitoring agents’ calls, emails, and chats.• Updating the auditing sheet with findings.

- Handling inbound calls, emails, and chats.- Handling escalation calls, and handling complaints.

• Helping with setting up social media accounts• Helping with client business • Preparing content & reaching out to prospects• Helping clients with organizing their day, and other administrative tasks

• Cold calling business owners to sell the companiesservices

- Assist new & old agents with their live calls- Answer agents' questions- Handle escalated calls

- Communicating with the user for an in-depth analysis of the problem to allocate a solution or escalate it further

- Coaching agents on their calls to point out their points of weakness & strength

- Outbound calls to consumers to sell broadbands, lines, or phones- Receiving inbound calls to tailor an offer for a customer

- Handling inbound calls- Handling complaints- Handling post escalation calls