Mohammed Maher Email & Phone Number

Middle East And Africa

United States

• Responsible for event idea development with the team, planning, coordination, promotion, invitation, content management, event facilitation, and post event reporting etc.
• Develop and manage events in order to create and maintain various opportunities to engage with our key stakeholders and partners in the community. Events include: executive luncheons, networking forums, student events.
• Support development, production, and distribution of company publications, be involved in both editorial and design of publications.
• Serve as the administrator to handle daily operations and management of most of our social media and online community platforms. Tasks includes content development, editing and polishing, timely posting, response.
• Provide community feedback to the management and stakeholders.
• Plan and execute community initiatives and programs.

United States

• Perform user acceptance testing on regular basis to ensure everything is functioning properly.
• Troubleshooting technical errors reported by the field.
• Partner up with Home Office to outline issues and determine the root cause to better assist the field.
• Create test cases.
• Coordinate with IT to troubleshoot and escalate system issues.

United States

• Assisting with new-hire training classes through facilitating training and providing post-training support.
• Providing resources for learning when warranted.
• Monitoring performance, and developing areas of improvement needed.
• Assist the technology department with projects that help enhance business tools by troubleshooting them. the functionality of systems from the front-end customer-facing to the back-end internal processing.
• Motivating my team.
• Assisting the team and helping improve their performance to make sure KPIs are achieved.

United States

• Providing training for new batches.
• Providing training sessions for current agents.
• Helping with the training curriculum.

United States

• Monitoring agents’ calls, emails, and chats.
• Updating the auditing sheet with findings.

- Handling inbound calls, emails, and chats.- Handling escalation calls, and handling complaints.

Cairo, Egypt

• Helping with setting up social media accounts
• Helping with client business
• Preparing content & reaching out to prospects
• Helping clients with organizing their day, and other administrative tasks

Cairo, Egypt

• Cold calling business owners to sell the companiesservices

Cairo, Egypt

- Assist new & old agents with their live calls- Answer agents' questions- Handle escalated calls

- Communicating with the user for an in-depth analysis of the problem to allocate a solution or escalate it further

Cairo, Egypt

- Coaching agents on their calls to point out their points of weakness & strength

Egypt

- Outbound calls to consumers to sell broadbands, lines, or phones- Receiving inbound calls to tailor an offer for a customer

Egypt

- Handling inbound calls- Handling complaints- Handling post escalation calls

Master Of Business Administration - Mba, Sales, Distribution, And Marketing Operations, General

Bachelor Of Business Administration - Bba, Business Administration Management And International Trade

High School Diploma, High School/Secondary Diplomas And Certificates