Main responsibilities include negotiating global and local agreements for the airlines, managing the legal contracting process from end to end, selling retail and corporate agent solutions to our airline partners, providing accurate reporting and sales data analysis, monitoring airlines performance and making recommendations to internal stakeholders on performance improvements, and securing the best content for both flight only and distribution categories. Identifying new business opportunities and representing the airline functions and networking events are also key responsibilities. Also,- Contribute towards, and support the Air Commercial strategy across all points of sale- Provide information about the aviation market, and provide support to other members of the Global Sales team- Utilize data sources and reporting tools to build a holistic view of account portfolio and the contribution to the wider air business, referring to this when decision-making- Identify and explore new revenue streams, pitch for ‘best in class’ inventory, and secure exclusive flights and distribution content for the core markets- New Business Development: subject to wider strategic parameters, secure commercial terms with new airline partners both on a local and global basis- Monitor commercial performance in the portfolio & amp; liaise closely with the local Trading/Pricing teams to maximize account’s overall profitability- Manage the day-to-day relationship between travel trade partners, including problem solving a range of issues including customer service issues and ADM resolution- Manage the administration and financial reporting for portfolio of accounts by liaising with local finance teams- Provide accurate forecasting and performance data on a monthly basis for the portfolio of accounts- Represent the air commercial team in internal meetings, and communicate the air commercial- Strategy to the wider business where required

Develop and implement the Central Reservation Control strategies to increase existing business and market share. Supervise Sales Offices and Team members. Prepare complex reports for management, ensuring full compliance with agency requirements and tight deadlines. Monitor the scheduled reports and activities from reservation end. Assist on network planning and flight schedule plan.

Manage all aspects of day-to-day operations from Central Reservation and Related works. Supervise all Sales Offices and Team members. Prepare complex reports for management, ensuring full compliance with agency requirements and tight deadlines. Monitor the scheduled reports and activities from reservation end. Prepare holiday package and promote destinations. Assist on network planning and flight schedule plan. Execute joint promotion and innovative offers...

: Handle all the issue related to reservation for China Southern. Manage with the Team members to distribute their daily and schedule jobs. Preparing Pre-Flights and Post departure logs. Maintaining data/analytic documents, market comparisons, future sales promotions for China Southern. Communicating with China Southern head quarter for unsolved issues and updates. Working for Airport Service with my presence in different place of operations like - Pre Flight Briefing, General Declaration for the Crews, Informing the Movement to GSE, Biman Communications, Tower, RAMP handlers etc. Maintaining the e-mail correspondence among Travel Agents and Individual Customers for any issue related to China Southern. Serving Travel Agents and Individuals Clients over telephone. All Kinds of reservation and Customers related services.

Giving support & solution to airline passenger over the phone. Up selling to the customers for different products & services. Manage customers & sub-agents over phone as well as counter, prepare their travel arrangements at their highest satisfactory level. Discuss and suggest the best travel plan with their best fare quotation. Offering customers with seasonal and promotional products. Ensure utmost Service experience.

Manage Passengers/Agents Booking, Reservation related facts, Tele Sales, Flight Forecasting, Pre-Flight Checking, Post departure logging, Promote products with related services etc

Promote Corporate Sales, Branding, Agency & Passenger Sales, maintaining Overseas Training & Facility, Airport Sales and Ticketing etc. Market research about new and existing product and services and through which we can gather direct response from customers. Campaigning about new offer and influencing them to take the services. Conducting customer satisfaction survey which is related to the service of all the customer service points and customer care centers to assure the quality of customer service.

Issue Tickets, Manage packages for Corporate and retails passengers. Handling with high value customers’ complains regarding baggage missing, down gradation, flight disruption etc and any sort of service related complaints from them.