•Ensuring high quality and accuracy of work from call center staff.•providing leadership, management and guidance to all Call Center staff.•Conducting staff performance reviews , Putting together daily performance reports for senior managers•Troubleshooting any operational problems & Tracking the number of inbound calls•Presenting commendations and being visible at all times to all call center staff.

• Taught a variety of subjects including mathematics history and basic science.• Assembled detailed daily lesson plans in accordance with curriculum guidelines.• Assessed student progress and adjusted lesson plans based on student abilities.• Planned classroom activities and arranged for class field trips when appropriate.• Reviewed student assignments and provided a fair evaluation of all work.• Monitored progress on national and state testing.• Responded to inquiries from parents.

•Handle over 20 customer interactions per day, giving detailed, personalized, friendly & polite services to ensure customer retention.•Receive source data such as customer names, addresses, phone numbers, credit card information, and enter data into various customer service software.•Trained new employees in customer service script recitation, conflict resolution, and data entry practices.•Remained courteous and calm, even during moments of customer dissatisfaction.

•Handle over 90 phone calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.•Trained new employees in how to use FALCON SYSTEM, entering data and organizing customer interaction logs.•Received an average 85% customer satisfaction rating to date, 15% higher than company average.•Memorized entire line of company products & services, including prices and special discounts.•Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate.