- Led the end-to-end process of Odoo adoption, including sales, system configuration, and training, ensuring clients' seamless transition to the new software.- Conducted gap analysis between legacy systems and Odoo ERP, identifying clients' pain points and opportunities to enhance current business processes and workflows.- Managed client accounts to identify upselling opportunities, ensuring clients were fully utilizing Odoo’s capabilities while also managing their subscription plans.- Collaborated with Odoo partners to successfully implement Odoo ERP for various industries, focusing on customer success and long-term relationship management.

- Led the sales and implementation of Lightspeed POS for retail and restaurant clients, managing everything from B2B pitches to post-implementation support.- Developed and maintained strong relationships with clients, ensuring that their needs were met and that they were fully leveraging the software for business success.- Launched and marketed new products, managing the end-to-end sales process in both B2B and B2C contexts, and ensuring successful product adoption in the market.- Managed ongoing client accounts, focusing on upselling additional features and services to maximize their investment in the software.- Worked closely with cross-functional teams to refine product offerings, addressing client feedback to ensure alignment with market trends.

- Developed and implemented comprehensive strategies to drive company growth and success. - Successfully identified and pursued new business opportunities, resulting in increased revenue for the company. - Conducted market research and analysis to identify opportunities and formulate targeted business development plans.- Executed marketing and B2B partnership strategies to increase brand awareness and recognition- Developed strategies to improve efficiency and enhance the company's performance through the optimization of operational workflows and customer journeys.

- Initiated and managed B2B partnerships, leading strategic collaborations that expanded the company’s service offerings and client base.- Approached and liaised with travel agencies and hotel chains with the target of generating demand through their own booking channels. - Proposed a loyalty program to management that focused on increasing and optimizing user interaction and retention on the platform- Collaborated with the product team on conceptualizing and implementing the loyalty program - Initiated the inception of a new vertical of services to be provided on the platform from a strategic and operational perspective- Analyzed customer ratings and reviews to extract common problems and strategize solutions that were implemented to improve customer experience