Mohammed Marhoon Email & Phone Number

Northern Governorate, Bahrain

Bahrain

Capital Governorate, Bahrain

Bahrain

Bahrain

1. Ability to: Perform job functions with attention to detail, speed and accuracy. • Prioritize, organize and follow up. • Be a clear thinker, remaining calm in resolving problems using good judgment • Understand guests’ needs. • Maintain regular and punctual attendance. • Adhere to Peabody grooming standards. • Uphold and exemplify Peabody Service Excellence®. • Work cohesively with co-workers as part of a team. • Work with minimal supervision… Show more 1. Ability to: Perform job functions with attention to detail, speed and accuracy. • Prioritize, organize and follow up. • Be a clear thinker, remaining calm in resolving problems using good judgment • Understand guests’ needs. • Maintain regular and punctual attendance. • Adhere to Peabody grooming standards. • Uphold and exemplify Peabody Service Excellence®. • Work cohesively with co-workers as part of a team. • Work with minimal supervision. • Maintain confidentiality of guest and associates information and pertinent hotel data. • Ascertain departmental training needs and provide such training. • Direct development and performance of staff; follow up with corrections when needed. • Work well under pressure of organizing and attaining production schedules and timelines. • Give credit and highlight others’ success. 2. Prepare and administer timely Performance Evaluations according to hotel standards. 3. Ability to comprehend P & L, budget reports, and write commentary. 4. Maintain complete knowledge of and comply with all departmental, divisional, and hotel policies, procedures, and standards. 5. Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended. 6. Anticipate guests’ needs and respond promptly to guests’ requests. 7. Maintain positive guest relations at all times. 8. Resolve guest complaints ensuring guest satisfaction. 9. Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately. 10. Monitor and maintain cleanliness, sanitation and organization of assigned work areas. 11. Review the daily activities, such as: a) House count b) Forecasted covers for each outlet c) Catering activity d) Purchases e) Meetings f) Appointments g) VIPs/special guests 12. Ensure that staff reports to work as scheduled. Document any late or absent associates. 13. Inspect grooming and attire of staff; rectify any deficiencies. Show less

1.To be flexible and to carry out any other duties as requested by Management.2.To ensure all colleagues adhere to the correct procedures as laid out in the operating Manuals.3.To assist in maintaining low operating costs and achieving maximum sales and profitability in the Hotel.4.To maintain a high staff morale through motivation, productivity and communications. 5.To prepare and maintain the Duty Roster. 6.To ensure all guest complaints are handled promptly and… Show more 1.To be flexible and to carry out any other duties as requested by Management.2.To ensure all colleagues adhere to the correct procedures as laid out in the operating Manuals.3.To assist in maintaining low operating costs and achieving maximum sales and profitability in the Hotel.4.To maintain a high staff morale through motivation, productivity and communications. 5.To prepare and maintain the Duty Roster. 6.To ensure all guest complaints are handled promptly and efficiently. 7.To carry out a daily briefing meeting with colleagues all areas of control. 8.To ensure that all employees report for duty punctually meeting personal grooming standards set and wearing the correct uniform and name badge at all times. Show less

sales

service , customer relationship, educate the customers, knowlegable about my products