As a Scrum Master, I successfully lead and manage multiple teams consisting of more than 15 skilled developers, including Business Analysts and QA Personnel. I am dedicated to ensuring that all team members align with the principles and values of Scrum. By facilitating essential Scrum events like Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective, I keep the team focused and eliminate any obstacles that hinder progress. Collaborating closely with the Product Owner, I effectively prioritize and refine the Product Backlog, ensuring that the team comprehends the product vision and objectives. I consistently foster process improvement, enhance productivity, and deliver top-notch products by coaching and guiding the team in Agile practices. As a servant-leader, I cultivate an environment of collaboration and support, emphasizing transparency, trust, and open communication among team members. Additionally, I work closely with stakeholders to guarantee the team's progress is visible and promptly address any issues or risks.

• Developed and initiated projects, managed costs and monitored performance.• Met project deadlines without sacrificing build quality or workplace safety.• Executed analysis of risks and identified risk mitigation strategies.• Conducted interviews with key business users to collect information on business processes and user requirements.• Assessed impact of current business processes on users and stakeholders and evaluated potential areas for improvement.• Leading project teams through design, construction and launch process.• Identified process inefficiencies through gap analysis and outlined sensible solutions.• Interacted with internal customers to understand business needs and translate into requirements and project scope.• Improved business direction by prioritizing customers and implementing changes based on collected feedback.• Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.• Met with stakeholders to establish favorable business relationships and support mutually beneficial interests.• Drove team success through shared vision and recognition of quality performance.• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.• Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.• Managed projects from procurement to commission.• Accelerated progress by continually reviewing performance, budgets and project timelines.

• Project Manager developing Voicebot System to Vodafone - Egypt• Project Manager for Chatbot and Virtual Machine System forAbu Dhabi Digital Authority, the project serves more than 13 Governmental entities.• Leading the Consultant Analysis team and the technical team in developing Chatbot System for Abdullatif Al Jumal – Toyota KSA.• Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base.• Accomplished client goals by providing quality technical projects.• Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.• Formulated integration system process flows, business process model and data mapping diagrams based on stakeholders' specifications, technology surveys and interviews.• Outlined work plans, determined resources, wrote timelines and generated initial budgets as part of project scope determination.• Updated customers and senior leaders on progress and roadblocks.• Communicated project plans and progress to key stakeholders and project contributors.• Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.• Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business.requirements documents (BRD), functional requirements documents (FRD) and user mockups.• Partnered with project team members to identify and quickly address problems.• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing and planning sessions to validate requirements.

• Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.• Gathering requirements and provide quality documentation of detailed user requirements to Development for the design and development of applications• Project Planning, Resource Allocation and Project Budgeting• Coordinated with multiple developers and ensured that development works were getting done smoothly by clearly articulating business requirements to them.• Facilitate routine meetings with key groups for business/remediation to ensure project timeline and coordinate external resource dependencies to resolve ongoing issues.• Meet with stakeholders to analyze requirements and determine the impact on business rules.• Provided internal IT support for hardware and software applications for the department.

• Gathering requirements and provide quality documentation of detailed user requirements to Development for the design and development of applications• Project Planning, Resource Allocation and Project Budgeting• Create and deliver elegant visual user interfaces utilizing user-centered design principles to development teams• Designing wire frames, screen mock-ups and participate in usability evaluations• Plan, arrange, and control meetings, workshops, and relations with client/user staff during system investigations and throughout subsequent development work.• Works with the development team to keep project on track• Hands on experience in writing Business Requirements Document (BRD), Functional Specification Document (FSD), Non-Functional Specifications, Use Cases and screen mockups.• Defines application problem by conferring with clients; evaluating procedures and processes.• Validates results by testing programs.

• Revise and supplement data for comprehensive statistical report on casualties and destruction of hostilities in the Gaza Strip.• Collect, analyze, develop and maintain information management systems of IHRL and IHL violations, furthermore design and develop database applications to efficiently manage data entry processes of information pertaining to human rights and IHL violations.• Cross reference information and supplement verified data for writing reports on violation and to be used for international advocacy.• Monitor and evaluate the systems and database regularly with ongoing updates, upgrade and development based on the needs and efficient working requirements.• Develop new monitoring and documentation tools by introducing GPS mapping and new forms for documenting human rights violations then conduct post-data entry verification.• Follow-up with field teams to verify information and ensure up-to-date reporting from the field as well as to double check on the data quality system.• Design questionnaires to be used in joint-documentation campaign during the different escalations and conflicts mainly Operation Protective Edge 2014, on other hand to document torture and ill treatment based on criteria stipulated in Convention against Torture (CAT) after analyzing received data from torture survivors to expose patterns and methods used in torture. Meanwhile; design questionnaires to document violations against women and violation against children based on Convention on the Elimination of All Forms of Discrimination against Women (CEDAW) and UN Resolution 1612 established monitoring and reporting mechanism respectively, moreover focus on socio-economic & cultural rights.• Present and explained CEDAW-based questionnaire form used to document violations against women for a group of CBOs and different NGOs working on women's rights in the Gaza Strip to be incorporated in their daily documentation.

• Scheduled development timeframes, providing realistic and actionable frameworks for consistent development progress performance.• Drafted progress reports for senior leadership, outlining important performance metrics and outstanding individual contributors.• Recruited technical subject matter experts to plan and monitor software development teams through phases of project completion.• Designed, developed, modified and debugged programs.• Designed and implemented scalable applications for data extraction and analysis.• Built databases and table structures for web applications.• Documented software development methodologies in technical manuals to be used by IT personnel in future projects.• Investigated new and emerging software applications to select and implement administrative information systems.• Analyzed work to generate logic for new systems, procedures and tests.• Designed and developed forward-thinking systems that meet user needs and improve productivity.

• Developing Mobile Application using Symbian C++ for Nokia and Sony Ericsson Handheld devices.• Lead of the Palestinian developer's team in Gaza Strip.• Prepare, design and submit regular progress narrative and financial reports on regular basis.• Conduct & analyze data collected through team's regular reports with feedback for later decision-makers.• Responsible of logistics, supplies, and submit regular reports describing the daily status of the activities.• Conduct, facilitate and follow-up the training programs for building the capacity of the team involved.• Ensuring that all data – mainly in digital format – was kept current, complete, accurate and accessible.• Update database and archive documents in both hard and soft copies.