Mohammed Mateen Email and Phone Number

1. Responsible for Front Office operation that includes leading and managing all sections of the Front Office Department in order to ensure the highest Service standards.2.Monitoring the Front Office employees to make sure all guests receive Prompt and personal recognition.3.Negotiated all logistics arrangements including the venue, Travel, Housing,4.Worked and coordinate with the sponsorship team for overall arrangements of the venue.Delegated and assign volunteers to deliver high-quality events and management5.Managed event sponsors sought additional sponsorship revenue and identified benefits.

1. Assisted guests with any special problems that might arise as the leader in Charge of the front desk during FOM absence.2. Provided a high level of customer service and maintained a high profile in The day to day Front Office operations.3. Managed and monitored activities of all employees in the Front Office Department, made sure they adhered to the standards of excellence and to The guidelines set in the employee handbook, hotel policies and procedures, coached, trained and corrected where needed.4. Worked closely with the Housekeeping Department to improve guest Services and foster cross-departmental communication.

1. Evaluated Task Force project of improvement for Front Office Department.2. Used suggestive selling techniques to sell room nights, increases Occupancy and revenue.3.Supervised daily shift process, ensured that all team members adhered to standards operating procedures.