Mohammed Mateen Email and Phone Number

-Conducted call monitoring and evaluation to assess the performance of the representatives, ensuring adherence to scripts, customer service standards, and compliance with company policies and procedures. -Leveraged advanced Excel skills to create and enhance Excel Dashboards, utilizing pivot tables and slicers for comprehensive data analysis.- Conducted Detailed RAG analysis to monitor project progress and identify areas for improvement.- Successfully managed stakeholders to drive quarter-to-quarter business improvement and sustainability initiatives.- Implemented RCA and Pareto chart analysis consistently to identify and address key issues affecting quality and performance.- Ensured quality assurance in document analysis for the company's onboarding process, maintaining accuracy and compliance with company standards.

-Conducted call monitoring and evaluation to assess the performance of the representatives, ensuring adherence to scripts, customer service standards, and compliance with company policies and procedures.- Managed escalations and chargebacks efficiently, ensuring swift resolution and customer satisfaction.- Oversaw the quality of credit card transactional processes, maintaining accuracy and compliance.- Excelled in Excel, specializing in creating performance dashboards to track and optimize key metrics.- Streamlined processes to enhance efficiency and productivity, resulting in improved performance across teams.- Demonstrated expertise in analysing data and identifying areas for improvement, driving continuous quality enhancement.