I have garnered invaluable expertise in overseeing numerous departments and ensuring seamless operations. My responsibilities include devising innovative techniques to enhance the guest experience, implementing effective learning and development programs for our team members, and constantly seeking ways to enhance our venue to ensure a flawless experience for our esteemed customers. I take pride in working alongside a team that has consistently achieved high levels of customer satisfaction, resulting in a loyal following of guests. Additionally, I have led VIP private events operations and have received multiple certificates of achievement and appreciation, including the prestigious Guest Satisfaction Champion award in 2018.I have been privileged to be part of the pre-opening of two luxury properties in Maldives, namely the Waldorf Astoria Maldives, Ithaafushi and The Ritz-Carlton Maldives, Fari Islands and last no least The one and only iconic The Iron Fairies Bali.