• Initially joined as Purchase Assistant later promoted to Administrator/logistics coordinator.• Collecting Parts & Batteries from the distribution center and safely placing them in order in the warehouse.• Receiving and documenting Items for delivery or return.• Keeping an inventory of all Vehicles, Batteries & parts entering or exiting the warehouse.• Identifying any missing, lost or damaged items and keeping record and informing suppliers to claim.• Ensuring that all the material is safely and securely packed and labeled for shipping.• Managing all material with appropriate care.• Assisting with training of newly employed workers.• Advise staff and/or faculty as to appropriate choices of standard items to be purchased for offices and customers. • Coordinate with Club Car & The Toro Co to bring spare parts on urgent basis.• Air & Sea Freight Forwarding. • Handled import - export documentation of Sea & Air freight. • Handled clearance and delivery of import goods.

• Leading a team of 27 employees on sales and service orientation.• Checking the stocks to ensure that fast moving products are available.• Requesting the needed stocks by sending emails to our warehouses.• Making a daily meeting with the employees to review the sales plan and set targets for every employee.• Maintain attendance sheet and incentives files for the team.• Making the schedules of the employees and ensuring that everyone is strictly following it.• Making reports about aging stocks and replace them with the fast moving ones.• Checking regularly our email inbox and ensuring they were replied in time.• Helping auditors make the reports about store inventory.• Training and developing the performance of individuals.• Follow-up administrative matters.• Follow up the reality of the market on a daily and reports relating to the Status of work the competition.• Motivate the sales team.• Work effectively and economically.• Responsible to meet team’s monthly targets and deciding quarterly programs.• Maintain good relationships with the customers through regular Phone contact, e- mails and personal contacts. • Setting up meeting with customers on regular basis with their requirements on products • Preparing Quotation and pricing for Customers.

Approach customers and Advise customers on various electronic items.Showing customers about the catalogue prices and Discounts available in store.Looking for the products which are not available in store, in warehouse and other nearby stores.Continuous followup with the product safe delivery to the customer.Showing customers all the available products with different prices and compatibilities

• Ensure each customer receives outstanding service by mystery shop standards.• Maintain awareness of all promotions and advertisements. • Execute the daily operational, day-to-day goals and priorities assigned by store management. • Assist in the training and development of peers. • Uphold merchandising and store cleanliness standards.• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized. • Responsive of safety issues.• Conscious of shoplifting activity.• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders. • Solicit customers to sign up for Reward cards.

• Regular interaction with sales team and ensuring that all the activations done are captured and reflected in the database.• Resolving the issues at all the outlets and distributor points • Regular update to all the sales and dealer/distributor team on all the new products and activities.• Ensure the smooth process of commission generation and billing.• Maintain complete MIS information database for all Months, Qtr & Year.• MIS Reports (MS Excel, MS Word, Power Point, MS Access) for State & Corporate.• Project Tracking & Generation of MIS-Sales & Technical report for the Circle.• Scheduling meetings with different clients & senior management members.• Providing excellent service to both internal and external customers by: Efficiently answering & responding to customer phone calls, e-mail.• Escalating the high-end issues and keeping a track of those issues by generating and updating the Complete MIS reports. • Communication with Sales Head, Zonal Heads & Vertical Head for end-to-end project completion issues and Backup requirement team.