Experience with Gap Analysis to check the comparability of existing systems with new business requirements.TWOS and scenario analysis for analyzing business needs and assisting clients in setting KPIs & business objectives.Eliciting & writing business requirements, specifications and planning end-user forms.Categorize and capture requirements in PegaMentor and train client and business stakeholders in the solution functionality that has been built on PEGA system.Experienced in BA deliverables (process flows, use cases, functional and non-requirements).Generating PEGA application profile and documenting the applicationOrganize kick-off meeting & Grooming elaboration Sessions (Follow up on pssigned parking lot items, manage feedback with IT, act as liaison for customer training and drive towards scope of the meeting)Designing case life cycle and modeling complex process flow. Managing case life cycle exceptions in PEGA Express and Designer studio.Experience in various rules and features like SLA, correspondence, reports, routing, listeners (File, Email, MQ), connectors and SOAP services. Knowledge about PEGA call and Pega Chat productsKnowledge in PEGA PMF

Manage and develop relationships with key internal and external stakeholders.Communicate ideas in both technical and user-friendly language and proactively assess, clarify, and validate customer requirements to system architects.Strong business background in marketing, sales, contract negotiation and accounting.Setting the requirements and acceptance criteria for purchasing marketing and sales software.Implementing strategy, delivering objectives and achieving high level business outcomes.Create website and company profiles.Prepare, present, and demonstrate final products to customers.Formulate use case diagrams via UML and use cases preparation for the user Acceptance Testing (UAT).Translating customer engagement feedback into tangible ideas and plans.Experienced in Business requirement analysis, story case development for projects developed using PRPC.

• Planning, designing and developing teaching material.• Using appropriate teaching, learning support and assessment methods. • Supervising practical projects, field trips and case studies.• Setting, marking and assessing work and examinations and provide feedback to students.

• Establishing and implementing the new CRM system. • Designing and analyzing a customer profile database.• Monitoring, reviewing and reporting of all marketing activity and results.• Monitoring, supervising, interact with the product mix life cycle.• Developing a marketing team to implement strategy & delivering on objectives.• Representing the company at exhibitions, conferences and trade shows.• Setting the scope, implementation, management & review of marketing campaigns.• Implementing communications programs that promotes the product of organization• Preparing presentations for consumers regarding company product and services• Translating customer engagement feedback into tangible ideas and plans.• Preparing weekly sales and other periodic reports in a timely and accurate manner.• Analyzed competitive products in terms of reliability and features • Attracts Marketing applicants by placing job advertisements; contacting recruiters, using newsgroups and job sites. • Determines applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.• Evaluates applicants by discussing job requirements and applicant qualifications with general manager; interviewing applicants on consistent set of qualifications.• Design ordination programmers for the new employees

• Creating the annual integrated communication plan and marketing calendar• Formulating and implementing brand positioning.• Handling sponsorship activities.• Managing and coordinating the convenient promotional mix• Setting, managing and overseeing annual marketing budget.• Establishing the optimum product mix according to the market variables.• Organizing and implementing client interactive events (client satisfaction surveys - Client development activities)• Demonstrating technical marketing skills and product knowledge training for Sales Team.• Manage daily activities with PR, press and marketing communications agencies• Making sure that campaigns run to deadline and on budget• Monitoring & reporting to senior managers on the effectiveness of Strategies/campaigns.• Responsible for POS and POP production.• Collecting, analyzing and interpreting data and statistics.• Analyzing data from marketing campaigns and drawing conclusions• Planning news agendas and media campaigns and attending meetings with media representatives