-Collaborated with cross-functional teams to understand business objectives, identify pain points, and gather requirements for process improvements.-Conducted in-depth data analysis and created detailed reports to present key insights and recommend actionable solutions to management.-Participated in process mapping and re-engineering efforts to optimize workflows, enhance efficiency, and reduce operational costs.-Worked closely with stakeholders to ensure that project deliverables met business needs and aligned with strategic goals.-Conducted user acceptance testing (UAT) and facilitated change management efforts to ensure smooth implementation of process improvements.-Assisted in the development of training materials and conducted training sessions for end-users to support successful process transitions.-Played a key role in the successful implementation of Swiggy Process.-Creating an inspiring team environment with an open communication culture. -Clearly communicate escalated issues to Tier 3 and product managers as needed-Assist in the creation of the team KPIs as well as monitor and report on results-Setting clear team goals. -Delegating tasks and set deadlines for my internal team. -Oversee day-to-day operation. -Monitor team performance and report on metrics. -Motivate team members. -Discover training needs and provide coaching. -Listen to team members’ feedback and resolve any issues or conflicts. -Recognize high performance and reward accomplishments

Working across both business and IT to provide technology solutions. Analyzing IT team capabilities and the business’ current processes, models and strategies, then help to design, build and implement new tech solutions. Deep diving into the current business capabilities, needs and technology gaps, then identifying appropriate solutions. Leading implementation of projects and manage multiple stakeholders throughout the process.Using modelling tools and analysis to identify business IT needsHandling multiple systems to deliver business objectivesCreating IT project plansStakeholder management (all levels)Assisting with software integrationStaff training for new processes, software and systems

-Assisted senior business analysts in requirements gathering and analysis activities.-Conducted research on industry best practices and recommended process improvements.-Supported the development and documentation of business and functional requirements.-Collaborated with stakeholders to validate requirements and ensure alignment with business objectives.