- Building business relationships with current and potential clients- Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs)- Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information- Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences- Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies- Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals- Maintaining a pipeline of all sales administration using CRM software- Collaborating with the CEO on sales goals, planning, and forecasting; maintaining short- and long-term business development plans - Contacting potential clients to establish rapport and arrange meetings.- Planning and overseeing new marketing initiatives.- Researching organizations and individuals to find new opportunities.- Increasing the value of current accounts.- Finding and developing new markets and improving sales.- Attending conferences, meetings, and industry events.- Developing quotes and proposals for clients.- Developing goals for the development team and business growth and ensuring they are met.- Training personnel and helping team members develop their skills.Handling accounts like:(Samir&Aly - Elmaayergy - Carina - Jansport - Flipflops - Nike - HOSN - Pharco Group - Swim rep. - Intersport - Marie Louis - Sale Sucre - Rizkalla - ElSawy CultureWheel - From Egypt)

- Anticipating key account changes and improvements- Managing communications between key clients and internal teams- Managing account team assigned to each client- Establishing and overseeing internal budgets with the company and external budgets with the client- Negotiating contracts with the client and establishing a timeline of performance- Strategic planning to improve client results- Meeting all client needs and deliverables according to proposed timelines- Analyzing client data to provide customer relationship management- Expanding relationships and bringing in new clients- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training

Be the primary point of contact and build long-term relationships with Jumia.Responsible for keeping Jumia satisfied and delivering exceptional client service on a day-to-day basis.Ensure the timely and successful delivery of Shipments to Jumia customers/Warehouse.Develop a trusted advisor relationship with Jumia agents.Responsible for the International shipping of all Jumia Global orders from abroad to Jumia customers in Egypt.Help Jumia through email, phone, online presentations, and screen-share and in-person meetings.Maintain a weekly/monthly reporting system of progress internally to Edfa3ly management, and externally to Jumia management.

Manage ongoing private client relationships.Maintain high levels of client acquisition, retention, and reactivation.Keep up to date with market information and monitor e-commerce and online shopping trends.Achieve a monthly target of customer retention and sales volume.Maintain a relationship with VIP customers and offer them up-to-date personalized offers and services.Align with other departments, when required, to escalate and resolve issues and/or report faults to ensure a smooth customer experience.

Resolved complex administrative problems, saved valuable time, and increased productivity in the organization.Organize a weekly staff meeting, discussed new projects, objectives, and career development strategiesConferred with management to rectify problem and compliance issuesLiaised with carrier representatives to expedite and facilitate established processes, to improve operationsDetermined shipping method for materials, using knowledge of shipping procedures, routes, and ratesCreate, develop sessions for training materials, to support team growth.Took on the responsibility for opening books to "full-view" in response to customer requests, working with in-house counsel to ensure compliance with copyright laws and Edfa3ly policy.Acted as liaison between various cross-functional teams, ensuring prompt resolution of all requests from both customers and other operational internal teamsCoordinated support activities for the financial center and upper managementRepresent the Life Operations department in weekly Fund Maintenance project meetings and inform the team of upcoming activity.Create and improve procedures and job aides. Analyze workflows for process improvement opportunities to increase efficiencyEnsure subscription processing and review of procedures.Perform special requests from customer offices and other departments.Wrote and updated procedures to adhere to company standards internal policies.Handles purchasing and logistics: a)Manages the supply chain.b)Works to deliver excellent products and services at the lowest cost possibleProvides support and report directly to the COO: a)Provides logistics support for training sessions and business conferences.b)Processes purchase orders.c)Ensures that corporate accounting policies and procedures are kept.d)Assists with financial reporting.Coordinated efforts between the Operations and marketing department to liaise with the ROI and how it implements the company's leadership strategies.

Provides daily direction and communication to employees so that customer service calls are answered in a timely, efficient and knowledgeable manner.Responsible for suggesting methods to improve area operations, efficiency, and service to both internal and external customers.Provides statistical and performance feedback and coaching on a regular basis to each team member.Writes and administers performance reviews for skill improvement.Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.Addresses disciplinary and/or performance problems according to company policy.Prepares warnings and communicates effectively with employees on warnings and makes effective/appropriate decisions relative to corrective action as requiredAssists the manager with daily operation of the call center to include the development, analyses, and implementation of staffing, training, telemarketing, scheduling and reward/recognition programs.Shares continual responsibility for deciding how to manage the employees, ensuring calls are handled efficiently and effectively.Uses appropriate judgment in upward communication regarding department or employee concernsInvestigate customer complaints and non-conformance issuesDevelop, recommend and monitor corrective and preventive actionsPrepare reports to communicate outcomes of quality activitiesCoordinate and support on-site audits conducted by external providersEvaluate audit findings and implement appropriate corrective actionsWorking with customers/employees to identify computer problems and advising on the solutionLogging and keeping records of customer/employee query to Annalise call logs to spot common trends and underlying problemsUpdating shortcut codes to self-help customers/employees to fix problems themselvesWorking with field engineers to visit customers/employees when needed