👨💻 Passionate about IT with over 10 years of experience, I specialize in transforming technological challenges into seamless, customer service. reliable solutions.Snapshot of My Career:I have honed my skills across various IT domains, including network security, system troubleshooting, and end-user support. Highlights from my journey include:IT Support Executive at Seagull Technologies LLC: Spearheaded network and system optimizations, ensuring robust connectivity and smooth data flow.IT Helpdesk Support at SkyNet IT Technologies: Adept at Microsoft Products, SAP ERP, and providing exceptional customer service and desktop support.IT Support Engineer at International Kinnyan Mamu: Delivered custom solutions, enhanced network setups, and provided comprehensive client support and satisfaction.IT Executive at I Promo Creation: Enhanced team performance through leadership and technical training, optimizing overall business operations.Skills & Strengths:Technical Abilities: Network configurations, data backup & recovery, hardware/software troubleshooting, and comprehensive cloud computing knowledge.Soft Skills: Strong teamwork, creativity, problem-solving, adaptability, and leadership. Always ready to learn and take on new challenges.Certifications:ET01-SOPHOS Central Overview – EngineerET15-SOPHOS Central Endpoint and Server v4.0Practical Introduction to Cloud ComputingDigital Forensics EssentialsEthical Hacking EssentialsI'm driven by a passion for technology and a commitment to excellence. If you're looking for an IT professional who can navigate complex tech landscapes with ease, let's connect and explore potential opportunities together!
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Travel ConsultantThe Travel WizzUnited Arab Emirates
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Information Technology AdministratorPinnacle Packing Industries Llc Jun 2024 - PresentAl Quoz Dubai United Arab Emirates• Provide expertise and support during systems upgrades, installations, conversions, and maintenance.• Oversee systems development and enhancement and the integration of new systems with existing systems.• Supervise and provide end-user services, including help desk and technical support services.• Manage financial aspects of the IT Department, including purchasing, budgeting, and budget review.•Network vendors.• Manage servers, security solutions, network hardware and equipment.• Negotiate and administer vendor, outsource, and consultant contracts and service agreements.• Provide troubleshooting support for escalated software and hardware problems. Coordinate vendor assistance when required. • Install and maintain desktop computer hardware; including computers, monitors, printers, modems, internal cards, and other computer equipment.•Maintenance CCTV cameras -
Information Technology Support EngineerTechnoteam It Solutions Pvt.Ltd Dec 2022 - Present -
It Support ExecutiveSeagull Technologies Llc Dec 2023 - May 2024Business Bay Dubai United Arab Emirates• Configured network connectivity, enhancing organizational communication and data flow.• Installed, updated, and maintained software and hardware drivers to ensure system reliability.• Interpreted technical documentation to support software troubleshooting and issue resolution.• Resolved IT issues & desktop support• Managed data backup & system recovery• Installed software & hardware updates
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Information Technology Help Desk SupportSkynet It Technologies Jan 2023 - Feb 2024Dubai, United Arab Emirates• Expert in IT Helpdesk Support, adept at handling technical inquiries through email, online chat, phone, and in-person interactions.• Proficient with Windows Server administration and Application Support, specializing in Microsoft Products.• Skilled in Desktop Support and recognized as a Customer Service Expert.• Conducted Market Research to stay informed on IT products and services, enhancing customer education and support.• Proficient in Systems Applications and Products (SAP), a leading enterprise resource planning (ERP) software. Demonstrated excellence in troubleshooting and problem-solving within SAP ERP environments.• Provided comprehensive End-user Training and Support for SAP ERP Products. • Developed and configured customized SAP solutions to meet specific business requirements.
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Junior Network Security EngineerSinetcom (Pvt) Ltd - Sri Lanka Oct 2022 - Dec 2022Colombo 06 Sri Lanka -
Information Technology Support EngineerInternational Kinniya Mamu Pvt Ltd Jan 2018 - May 2022Colombo, Western Province, Sri Lanka• Rapidly resolved complex UI issues utilizing advanced troubleshooting skills and extensive application expertise.• Precisely diagnosed and repaired malfunctions in operating systems, hardware, and software, identifying root causes.• Tailored and implemented custom hardware and software solutions to align with specific customer requirements.• Delivered expert technical guidance, elevating the proficiency of both first and second-tier support teams.• Provided end-to-end network, IP telephony, and IT equipment setup services, ensuring client satisfaction.• Developed a comprehensive understanding of cloud services and network infrastructure, enhancing technical proficiency.• Worked in tandem with customer service to create user-friendly manuals and improve internal support documentation.• Troubleshot and remedied faults in OS, hardware, and software systems efficiently.• Developed and refined support tools and guides, significantly improving the user experience.• Configured and optimized hardware and software setups to fulfil unique customer needs.• Diagnosed, repaired OS/hardware/software faults• Familiarity with SAP Basis administration, including system monitoring, performance tuning, and system upgrades.• Ability to analyse complex business processes and translate them into technical requirements.• Strong problem-solving skills and ability to troubleshoot and debug SAP system issues.
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Information Technology ExecutiveI Promo Creation Pvt Ltd Dec 2012 - Dec 2017Colombo District, Western Province, Sri Lanka• Streamlined workflow by prioritizing system development initiatives.• Led talent acquisition, training, and management of high-performing IT teams aligned with user requirements.• Ensured full compliance through diligent monitoring and updating of software certifications.• Provided expert assistance in troubleshooting hardware and software issues.• Maintained exceptional customer satisfaction through proactive follow-up and service assurance.• Led & upskilled tech teams• Resolved issues & followed up• Provided technical assistance and training to staff members to use database.• Documented all database design as per user requirement.• Developed appropriate database and collected all required information from clients.• Reviewed all technologies and assisted in set up.
Mohamed Mufadh Education Details
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Iiit Sri LankaC Pass -
Iiit Sri LankaC Pass
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Turnkey It TrainingB+ Pass
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Turnkey It TrainingHardware Engineering With Networking
Frequently Asked Questions about Mohamed Mufadh
What company does Mohamed Mufadh work for?
Mohamed Mufadh works for The Travel Wizz
What is Mohamed Mufadh's role at the current company?
Mohamed Mufadh's current role is Travel Consultant.
What schools did Mohamed Mufadh attend?
Mohamed Mufadh attended Zahira College Mawanella, Iiit Sri Lanka, Iiit Sri Lanka, Turnkey It Training, Turnkey It Training.
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