Mohammed Mujahid Afsar Email & Phone Number

Bangalore, India

• Effective management of alerts and timely ticketing based on SLA• Proactive mitigation of alert-triggering issues and thorough investigations for prevention• Precise handling of maintenance-related tickets and alerts• Strategic adjustment of cluster capacity to minimize disruptions during maintenance• Execution of port removal from routers/switches as needed• Collaboration with Network Group SMEs for prompt issue resolution• Close communication and follow-up with ISPs for maintenance coordination.• Skilful response to network alerts, including route-off/route-on actions and troubleshooting single-homing scenario• Methodical identification and resolution of error-causing and down ports on routers/switches.• Comprehensive investigations to determine cluster capacity by analyzing port functionality• Coordination of port removal from EtherChannel bundles and delegation to the appropriate team for issue resolution• Careful restoration of ports and reversal of changes after thorough testing and continuous monitoring• Prompt identification and action to bring down routers/switches back online• Efficient management of queues and backlogs, addressing outstanding tickets from peers• Effective resolution of active alerts through error mitigation and timely closure of resolved tickets• Valuable feedback provided to enhance procedures for improved issue resolution and alert management• Delivery of comprehensive training to Akamai employees in the NOCC, imparting essential networking knowledge• Conducting basic networking training sessions to develop foundational knowledge based on previous skillsets• Offering guidance and mentorship to new joiners in the NOCC to foster growth and integration within the team

Bangalore

Btm Layout, Bangalore

• Ensured the smooth operation and maintenance of the Data centre • Delivered comprehensive training programs on Cisco Technologies, including certifications such as CCNA, CCNP, and other specialist certifications• Provided customized training sessions covering advanced concepts such as CCNP Route, CCNP Switch, CCNP T-shoot, IINS, Network Security, NGFW / FTD, VPN• Educated employees from various clients on networking technologies• Offered explicit support for implementation and maintenance strategies, server and rack support• Conducted training sessions for retail and corporate clients, including GIT Academy, Macnex, ExitTech Grads