▪️Answering phones from customers professionally and responding to customer inquiries and complaints.▪️Researching required information using available resources.▪️Handling and resolving customer complaints regarding product sales to customer service problems.▪️Providing customers with the organization’s service and product information.▪️Processing forms, orders, and applications requested by the customers.Identifying, escalating priority issues and reporting to the high-level management.▪️Routing inbound calls to the appropriate resources.Completing call notes and call reports as necessaryRecording details of comments, inquiries, complaints, and actions taken.▪️Managing administration, communicating and coordinating with internal departments.Other duties as assigned.

work here as an digital officer in Teleperformance which was working for Axis bank have work experience of 6 month in this company.